Cyprina Stokley
Atlanta,Georgia
Summary
Detail-oriented and customer-focused professional with experience in both the spa and human resources industries. Skilled in administrative support, client relations, and organizational management, ensuring seamless operations and exceptional service. Adept at handling appointment scheduling, front desk management, and promoting wellness services in a spa environment. Strong background in human resources, including employee onboarding, payroll processing, benefits administration, and compliance with company policies. A highly organized and proactive professional with excellent communication skills, dedicated to fostering a positive work environment and enhancing client and employee experiences. Resource Specialist with demonstrated understanding of resource management, human resources, and administrative support. Experience in developing and implementing efficient resource allocation strategies as well as maintaining positive relationships with key stakeholders. Strengths include strong communication skills, problem-solving abilities, and the ability to manage multiple tasks concurrently for optimal productivity. Previous roles have resulted in improved operational efficiency and effective resource utilization.
Overview
10
10
years of professional experience
Work History
Human Resource Specialist/Manager (Promoted E1-E5)
United States Army
03.2015 - 10.2020
- Interpret human resources policies, procedures, standards, and regulations.
- Hire employees and process hiring-related and relocation paperwork.
- Maintained over three hundred personnel records, such as hiring, relocation, termination, vacation forms, promotions, transfers, and awards, using human resources management system software.
- Maintained and updated human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
- Inform job applicants of details such as duties and responsibilities, compensation and benefits.
- Select qualified job applications or refer them to managers, making hiring recommendations when appropriate.
- Analyze employment-related data and prepare the required reports.
- Supervised and oversaw entry-level HR employees in the HR department, managing over 1500 personnel transactions and records of 5 different companies.
- Conducted and organized board meetings and trainings for board members and higher-level company and department employees.
- Served as a link between management and employees by handling questions, interpreting, administering contracts, and helping resolve work-related issues.
- Developed strategies responsive to management needs that aggressively target underrepresented areas.
- Coordinates staffing of overseas positions and CONUS assignments of overseas returns.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
- Plan, organize, direct, control, or coordinate the personnel, training, or labor relations activities of an organization.
- Provide current and prospective employees with information about policies, job duties, working conditions, and opportunities for promotion.
- Supervised HR employees while overseeing personnel transactions and processes for over 300 employees in different job positions.
- Conducted promotion boards, meetings, and training while working closely with the head of the department.
- Managed pre-screening and onboarding processes, ensuring a seamless transition for new hires by conducting background checks, verifying credentials, and coordinating orientation sessions.
- Served as the primary HR contact for supervisors, employees, and external stakeholders, addressing inquiries, resolving concerns, and facilitating effective communication.
- Maintained and secured personnel records, ensuring compliance with company policies and regulatory requirements for confidentiality and accuracy.
- Prepared and organized documentation for audits, ensuring company records met compliance standards and were readily available for review.
- Maintained positive employee relations, addressing workplace concerns, promoting a healthy work environment, and supporting employee engagement initiatives.
Concierge
Woodhouse Day Spa
Leesburg, USA
03.2021 - 02.2023
- Company Overview: (Leesburg, VA)
- Greet clients warmly and provide a welcoming atmosphere.
- Answer phone calls, schedule appointments, and manage booking systems.
- Provide detailed information about spa services, treatments, and pricing.
- Process payments, issue receipts, and handle cash or card transactions.
- Maintain client records and update appointment logs.
- Assist in promoting spa packages, memberships, and retail products.
- Ensure the reception area is clean, organized, and stocked with necessary materials.
- Coordinate with spa therapists and staff to manage daily schedules efficiently.
- Address client inquiries, concerns, and complaints professionally.
- Confirm appointments and follow up with clients as needed.
- Monitor and replenish office and spa supplies.
- Adhere to company policies and maintain confidentiality of client information.
- Assist in social media updates or promotional tasks if required.
- Uphold excellent customer service standards to enhance client satisfaction.
- (Leesburg, VA)
- Maintained confidentiality of guest information and transactions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Built and maintained productive relationships with employees.
Actress|Independent Creative Professional
Entertainment
Atlanta, Georgia
01.2022 - Current
- Interpreted scripts and developed authentic character portrayals for film, television, and stage productions.
- Attended auditions, callbacks, and rehearsals with directors, casting agents, and production teams.
- Collaborated closely with directors to understand the creative vision and align performance with storytelling goals.
- Adapted vocal tone, dialects, and physical mannerisms to meet role-specific demands.
- Participated in table reads, blocking, and performance workshops to refine delivery and timing.
- Memorized complex dialogue, stage directions, and choreography under tight production deadlines.
- Maintained physical and emotional stamina for demanding performance schedules, including live theater and film shoots.
- Engaged in continuous professional development through acting classes, voice training, and improv sessions.
- Networked with industry professionals to secure new roles and stay informed on industry trends.
- Promoted productions through interviews, media appearances, and social media campaigns.
- Practiced self-discipline in managing freelance schedule, contract negotiations, and union regulations.
- Integrated feedback from directors, coaches, and fellow actors to elevate performance quality.
- Delivered consistent performances during long-term stage runs and multiple film takes.
- Employed improvisation techniques during live performances and unscripted moments.
- Utilized physical training and military background to perform demanding stunts and action sequences.
- Adapted well to unexpected situations such as technical difficulties or changes in schedule.
- Demonstrated professionalism when dealing with fellow cast members, crew members, directors.
Education
Some College (No Degree) - Psychology
University of Maryland Global Campus
GlobalSkills
- Handling Work Stress
- Managing
- Customer Service
- Excel/PowerPoint
- Communication
- Conflict Resolution
- Self Control/awareness
- Attention to detail
- Strong analytical
- Organizational
- Leadership
- Employee Relations
- Retention
- Employee Record Management
Timeline
Actress|Independent Creative Professional
Entertainment
01.2022 - Current
Concierge
Woodhouse Day Spa
03.2021 - 02.2023
Human Resource Specialist/Manager (Promoted E1-E5)
United States Army
03.2015 - 10.2020
Some College (No Degree) - Psychology
University of Maryland Global Campus
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