Cy’Rai Baker
Las Vegas ,Nevada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Remote Customer Service Representative
Peek A View Ultrasound
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Educated patients on examination processes, easing anxiety levels and fostering a positive experience.
- Stayed up-to-date with industry advancements through continued education opportunities, enhancing professional knowledge and skills in the field of diagnostic medical sonography.
- Managed inventory of supplies within the ultrasound department, ordering replacements when needed to avoid shortages or delays in service provision.
Legal Assistant
Mcreynolds
10.2023 - 01.2025
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Case Manager
Americas Job Center
10.2023 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Education
Phlebotomist - Phelbotomy
Crescent College
Huntington Park, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Remote Customer Service Representative
Peek A View Ultrasound
06.2024 - Current
Legal Assistant
Mcreynolds
10.2023 - 01.2025
Case Manager
Americas Job Center
10.2023 - 09.2024
Phlebotomist - Phelbotomy
Crescent College
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