CYRAN MCKENZIE
New Orleans,LA
Summary
Hard working, reliable individual, with excellent communication skills. Goal oriented and dedicated to finishing the job that I am given. Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
12
12
years of professional experience
Work History
Bell Attendant
Hotel Peter And Paul
04.2023 - Current
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
Lead Valet
Ace Hotel New Orleans
12.2018 - 09.2023
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
Stock clerk
Rouses Supermarkets
05.2015 - 08.2015
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Stamp, attach, or change price tags on merchandise, referring to price list.
Junior Camp Counselor
New Orleans Recreation department
05.2012 - 08.2013
- Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
Education
High School Diploma -
Lake Area New Tech Early College High School
New Orleans, LABusiness Administration -
Southern University and A&M College
Baton Rouge, LASkills
- Customer and Personal Service Speaking
- Service Orientation Coordination
- Time Management Monitoring
- Active Learning
- Initiative and self-motivation
- Team player attitude
- Ticketing and booking experience
- Wheelchair assistance
- Event setup assistance
- Guest relations expertise
- Positive demeanor
- Organizational skills
- Customer service orientation
- Valet parking proficiency
- Cash handling experience
- Knowledge of local area
- Ability to follow directions
- Meeting and event support
- Guest Services
- Heavy Lifting
- Guest Relations
Timeline
Bell Attendant
Hotel Peter And Paul
04.2023 - Current
Lead Valet
Ace Hotel New Orleans
12.2018 - 09.2023
Stock clerk
Rouses Supermarkets
05.2015 - 08.2015
Junior Camp Counselor
New Orleans Recreation department
05.2012 - 08.2013
High School Diploma -
Lake Area New Tech Early College High School
Business Administration -
Southern University and A&M College
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