Cyrana Johnson -Collins
Augusta,GA
Summary
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
17
17
years of professional experience
Work History
PCA
Home Instead Senior Care Home
Augusta, GA
11.2017 - Current
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Taking clients to all appointments, running errands
Account Manager
Healthcare Services Group
Augusta, GA
03.2017 - Current
- Managed and supervised the housekeeping and laundry department, provided training and leadership, and was responsible for coordinating projects and ensuring satisfactory and timely completion. Oversaw supply procurement, budget management, quality assurance, and staff development.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
Support Manager
This Is It BBQ
Lithonia , GA
02.2008 - 04.2017
- Ensured compliance with company policies, procedures, and industry regulations.
- Ensured compliance with applicable laws and regulations regarding customer service practices.
- Trained new employees on company policies and procedures related to customer service.
- Managed daily operations of the customer service department, including staffing schedules and resource allocation.
- Reported concerns and recommendations from clients and employees to senior management.
Education
GED -
T.A. Lawson State Community College
Birmingham, AL06-2011
Skills
- Behavioral Management
- Vital signs monitoring
- Meal Preparation
- Range of motion exercises
- Cultural Sensitivity
- Emotional Support
- Dementia Care
- HIPAA Compliance
- Employee engagement
- Health and safety compliance
- Strong leadership
- Scheduling proficiency
- Inventory Control
- Recruiting and interviewing
- Chemical Handling
Affiliations
- Published Author
Timeline
PCA
Home Instead Senior Care Home
11.2017 - Current
Account Manager
Healthcare Services Group
03.2017 - Current
Support Manager
This Is It BBQ
02.2008 - 04.2017
GED -
T.A. Lawson State Community College
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