Cyrena Mailloux
Lancaster,NY
Summary
I'm making this change in my career to explore new opportunities. I'm confident my social and problem solving skills will enable me to maintain positive experiences with Delta.
I have 7 years of experience with answering calls, problem solving, advocating for individuals of all backgrounds, dealing and defusing stressful situations; while providing welcoming and respectful communication in every situation.
Overview
8
8
years of professional experience
Work History
Direct Support Professional Caregiver
People Incorporated
08.2016 - Current
- I've worked many positions in this company, I am currently working overnights since 2022, to help accommodate going to school. Before this time I worked as a Team Leader/ Medical Liaison overlooking staffing and appointments.
- Received incoming calls and coordinated with staff, nurses and doctors to fulfill requests and resolve issues.
- Established trusted relationships with individuals by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Maintained and protected medical documents in compliance to HIPPA and billing services.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
High School Diploma -
Lancaster High School
Lancaster, NY06.2015
Skills
- Quality Improvement
- Problem-Solving
- Teamwork and Collaboration
- Excellent Communication
- Multi tasking
- Flexible and Adaptable Schedule
- Clerical
- Organization Skills
- CPR Certified
Timeline
Direct Support Professional Caregiver
People Incorporated
08.2016 - Current
High School Diploma -
Lancaster High School
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