Cyrena Wolever
Piedmont,USA
Summary
Dynamic healthcare operations leader with over 9 years of experience in optimizing clinical and non-clinical workflows, enhancing organizational efficiency in oncology and remote healthcare settings. Expertise in managing remote and on-site teams, ensuring effective scheduling, resource planning, and regulatory compliance while fostering cross-department collaboration. Proven track record in clinical risk assessment and incident investigation, driving initiatives that enhance patient safety and care quality. Skilled in training and performance coaching, focusing on process improvement to deliver operational excellence and maintain high standards of care across diverse environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Mentor and Support Team Lead
SafetyCall International
07.2023 - Current
- Provided ongoing mentorship and coaching to team members in a remote environment, offering real-time guidance through messaging platforms, calls, and scheduled check-ins.
- Trained new and existing staff remotely, delivering clear instruction, clinical support, and workflow education to ensure consistent competency and confidence across the team.
- Served as a remote escalation point for complex clinical situations, helping employees navigate challenging cases and reinforcing best practices to maintain quality and safety standards.
Human Information Escalation Specialist
SafetyCall International
02.2023 - Current
- Triage, investigate, and escalate clinical incidents including adverse events, medication reactions, and safety concerns across remote populations.
- Conduct detailed documentation and assessment to support pharmacovigilance and regulatory reporting (FDA, Health Canada).
- Monitor incident trends and identify patterns requiring process or system intervention.
- Collaborate with medical and regulatory stakeholders to implement risk mitigation strategies and improve safety workflows.
- Facilitated mentor and coaching sessions with 8-10 fully remote staff, offering feedback, skill development, and support to ensure consistent high-quality clinical performance
Manager of Nursing Services, Adult Oncology Infusion
Mercy Hospital
06.2018 - 06.2021
- Managed 40+ clinical team members on site, hybrid, and some fully remote.
- Managed and led a multidisciplinary team of clinical and non-clinical staff through the transition from on-site operations to a fully remote model, ensuring continuity of care, maintaining productivity, and supporting staff adaptation.
- Oversaw staffing, onboarding, HR functions, and performance management to ensure operational efficiency and high-quality service delivery for fully remote staff and on-site.
- Built and managed a new oncology clinical department from the ground up, leading remote and hybrid staff while coordinating workflows, staffing, and operations during the construction and launce of a new facility.
- Led operation workflows, resource allocation, and scheduling for multiple clinic sites, improving efficiency and staff productivity.
- Implemented quality improvement initiatives to enhance documentation accuracy, regulatory compliance, and patient safety metrics.
- Served as a liaison between clinical staff, administration, and external stakeholders to streamline processes and support cross-functional collaboration.
- Coordinated opening of a new clinic location, including operational planning, staffing, and workflow design.
- Developed and delivered staff training programs, mentorship, and performance coaching to strengthen team competency and adherence to protocols and regulatory standards.
- Monitored operational performance metrics, generated reports, and recommended improvements to optimize non-clinical and clinical workflows.
- Directed COVID-19 response protocols, ensuring adherence to evolving regulations and operational continuity. Including opening and fully managing a COVID infusion center.
RN, Pediatric Hematology/Oncology
OU Children’s Hospital
05.2016 - 06.2018
- Provided specialized care to pediatric oncology patients while maintaining rigorous safety and documentation standards.
- Stem-cell transplant clinical skills and standards.
- Participated in multidisciplinary care planning and patient safety improvement projects.
- Supported staff training in infusion safety and clinical monitoring practices.
Education
Bachelor of Science in Nursing (BSN) -
Oklahoma Baptist University
05.2016
Skills
- Non-Clinical and Clinical Operations Management
- Remote Team Leadership and Coaching
- Virtual Staff Supervision
- Workflow & Process Optimization
- Resource Allocation & Scheduling
- Policy & Regulatory Compliance
- Quality Improvement & Service Excellence
- Documentation Standards & Case Review
- Cross-Functional Team Collaboration
- Data Tracking, Reporting & Metrics
- Conflict Resolution & Communication
- Epic, Meditech EMR Systems
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Telehealth & Secure Messaging Platforms
- Clinical Documentation, Data Review, and Reporting
- HIPAA Compliance & Information Governance
Certification
- RN License – State of Oklahoma (Active)
- Certified ScrumMaster (CSM) — In Progress
- Chemotherapy & Biotherapy Certification — Renewal Planned
- Stem Cell Transplant Competency — Renewal Planned
- BLS, PALS, ACLS — Renewal as appropriate
Timeline
Clinical Mentor and Support Team Lead
SafetyCall International
07.2023 - Current
Human Information Escalation Specialist
SafetyCall International
02.2023 - Current
Manager of Nursing Services, Adult Oncology Infusion
Mercy Hospital
06.2018 - 06.2021
RN, Pediatric Hematology/Oncology
OU Children’s Hospital
05.2016 - 06.2018
Bachelor of Science in Nursing (BSN) -
Oklahoma Baptist University