Cyrenna Dewhurst
Cortlandt Manor,New York
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Versatile team member offering several years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
16
16
years of professional experience
Work History
Instacart Shopper
Instacart Shoppers
- Worked productively with customers to meet order requirements and service expectations.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Provided product advice to customers to help select most suitable items for individual needs.
- Followed orders precisely for correct items, sizes and quantities.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Loaded and unloaded orders at customer's homes or locations.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Supported an inclusive shopping environment by accommodating special needs or accessibility requirements for diverse customers.
- Interacted with guests in friendly and knowledgeable way.
Front End Assistant Manager
Pleasantville Diner
11.2018 - 03.2019
- Closing manager for a fast-paced restaurant/diner
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed delivery orders via DoorDash, UberEats, GrubHub, Postmates and phone
- Managed the wait staff ensuring the customers were always taken care of in a professional and friendly manner
- Ordered and Ensured product ordered for the restaurant was delivered accurately on a weekly basis.
- Greeted customers entering restaurant and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Affiant/Legal Administrator
Cavalry Portfolio Services
09.2016 - 10.2018
- Approve Affidavits for Collection Law Firm in preparation to move forward in the process of recovery for many financial institutions
- Ensured compliance with regulatory requirements by maintaining up-to-date knowledge of laws and regulations relevant to the practice area.
- Trained junior staff members on office procedures and protocols, promoting a collaborative work environment.
- Affirm that the contents of the affidavits are true and correct before sent out to the Law firms for the Courts and all documents are notarized and sworn in
- NYS Notary of the Public current
Team Lead
Footprint Retail Services
05.2014 - 09.2016
- Team Lead for Reset team for a company that specializes in resets for CVS and Speedway and several other Major Retail Stores
- Sent out to various locations from the Corporate Office District Manager working from a home-based office
- Scheduled crew members for reset teams
- Filed paperwork at the close of jobs to ensure the Corporate Office had them in a timely manner
- Traveled to remote locations to reset stores
- Set stores to schematics/planograms precisely to ensure they were correct and all followed true to company policy
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Store Manager
Dollar Express, LLC
10.2014 - 05.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Kept the store up to date on Plan-o-grams, daily and promotional sales planners
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths. Approved daily payroll submissions.
- Hired, delegated and reviewed staff performance and provided comprehensive coaching,
Kiosk Manager
Doc Popcorn
03.2012 - 12.2014
- Kiosk Manager for a specialty popcorn Kiosk
- Coordinated with mall management to ensure compliance with all regulations and lease agreements.
- Managed budget, payroll and store deposits
- Created, proofed and sent out weekly flyer to the mall merchants for marketing purposes
- Ordered product and supplies on a weekly basis
- Ensured daily and weekly sales goals were met and promoted sales through sampling product and outside sales
- Managed Home based Office Equipped with High Speed Internet and Cutting Edge Computer Equipment.
- Developed a high-performing team by recruiting, training, and mentoring staff members.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained accurate financial records, ensuring proper cash handling procedures were followed at all times.
Store Manager
Dollar General
02.2012 - 02.2013
- Store Manager - Minden, Louisiana
- Recruited, hired, trained and coached store team
- Managed budget, payroll and store deposits
- Controlled Inventory, expenses and shrinkage with weekly cycle counts
- Kept the store up to date on Plan-o-grams, daily and monthly sales planners
- Ensured daily and weekly sales goals were met and in line with company expectations.
- Approved regular payroll submissions for employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
EzMart Convenience Stores
01.2011 - 02.2012
- Store Manager - Vivian, Louisiana
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintaining of the gas records, daily reading of gas tanks and competitor surveys.
- Recruit, interview, hire, train and coach store team,
- Order product, stock shelves.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed inventory control, cash control, and store shift change procedures
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Legal Assistant
Law Office of Irwin Staple
10.2002 - 05.2008
- Managed the front office for multi practice attorneys
- Researched and assisted with heavy client calendar within the Westchester County Court System
- Managed all pre-client interviews/intakes.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Created spreadsheets to document billable hours.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Attended court hearings and depositions to take notes and document proceedings.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Produced legal documents such as briefs, pleadings and appeals.
- Scheduled appointments, court appearances, and depositions
Education
High School Diploma -
Hollywood High School
Hollywood, CASkills
- Product expertise
- Competitive Analysis
- Advertising and marketing
- Attention to Detail
- Planning and Organization
- Merchandising and Display
- Online ordering familiarity
- Mobile app proficiency
Timeline
Front End Assistant Manager
Pleasantville Diner
11.2018 - 03.2019
Affiant/Legal Administrator
Cavalry Portfolio Services
09.2016 - 10.2018
Store Manager
Dollar Express, LLC
10.2014 - 05.2016
Team Lead
Footprint Retail Services
05.2014 - 09.2016
Kiosk Manager
Doc Popcorn
03.2012 - 12.2014
Store Manager
Dollar General
02.2012 - 02.2013
Store Manager
EzMart Convenience Stores
01.2011 - 02.2012
Legal Assistant
Law Office of Irwin Staple
10.2002 - 05.2008
Instacart Shopper
Instacart Shoppers
High School Diploma -
Hollywood High School
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