Cyril Amoah
Associate Business Analyst/Tester
Conway,AR
Summary
A Business Analyst offering four years of health industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
18
18
years of professional experience
Work History
Associate Business Analyst
Gainwell Technologies
Conway, AR
01.2020 - Current
- Maintain patient records in database for consistency and reporting
- Assisted healthcare providers/ hospitals in resolving technical / performance issues in using registry.
- Documenting performance issues on new platform functionality by both internal and external users and report to development team for resolution.
- Perform testing in new implementation to validate requirements in BRD.
- Knowledge in test plans, test case, bug reports and performance matrices.
- Demonstrated excellent problem-solving skills when faced with unexpected challenges, devising innovative solutions that minimized negative impacts on project timelines or budgets
- Enhanced business processes by analyzing data and creating detailed reports for management review
HealthCare Rep II
DXC Technology
Conway, AR
01.2017 - 01.2020
- Primary point of contact supporting new integrated software platform (CTMS)- Utilized expertise as technical liaison in achieving 90% SLA benchmark goal after system launch
- Analyzed claims to make sure proper guidelines is followed including ICD10 codes.
- Researched questions and concerns on claims, enrollments and authorizations.
- Documented performance issues on new platform functionality by both internal and external users and report to development team for resolution.
Sales Rep
Avis/Budget Group
Pinebluff, AR
12.2011 - 01.2017
- Used company specific software for available inventory updates, management and estimate repair/service due dates.
- Booked customer car rental and coordinate car rental availability between locations.
- Expanded customer base through cold calling, networking, and relationship building
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity
Sales Agent
Access Realty
Littlerck, AR
03.2006 - 12.2011
- Perform broker price opinion for financial institutions on value of their assets.
- Advised clients in loss mitigation process to reach good resolution between homeowners and lender.
- List property for housing and urban development (HUD) for investors to purchase.
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations
- Increased sales revenue by consistently meeting and exceeding sales targets
Education
Ms. Database Systems Technology -
University of Maryland University College
Adelphi, MDBachelor's in Professional Studies /Information Technology - Information Technology
Arkansas Tech University
Russellville, ARSkills
Python (Basics)
Test Cases
Jira
Database: MS SQL server
BI
ERP
Python (Basics)
Timeline
Associate Business Analyst
Gainwell Technologies
01.2020 - Current
HealthCare Rep II
DXC Technology
01.2017 - 01.2020
Sales Rep
Avis/Budget Group
12.2011 - 01.2017
Sales Agent
Access Realty
03.2006 - 12.2011
Ms. Database Systems Technology -
University of Maryland University College
Bachelor's in Professional Studies /Information Technology - Information Technology
Arkansas Tech University