Cyril Ashilevi
Ontario,CA
Summary
Experienced office administrator with a strong understanding of efficient office coordination and a dedication to fostering effective collaboration. Proficient in reorganizing office spaces to optimize functionality and streamline operations. Adept at implementing strategies to enhance productivity and improve overall efficiency. Committed to maintaining a well-organized and smoothly running office environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Marketing Analyst / Administrator
Child Nutrition Express
01.2023 - 08.2024
- Developed and executed targeted marketing campaigns, increasing customer engagement by 20% and boosting event bookings
- Conducted market research and data analysis to identify trends, leading to the introduction of new, high-demand menu offerings
- Managed social media platforms, content creation, and email marketing, growing the company’s online presence by 30%
- Coordinated administrative tasks such as client communications, event scheduling, and contract management, ensuring smooth operations
- Collaborated with sales to design promotional materials, driving a 15% increase in overall revenue.
Digital Creative Lead
Margins ID Group
01.2018 - 07.2022
- Spearheaded digital campaigns that increased client engagement by 30%, ensuring consistency across multiple channels
- Optimized marketing processes, reducing project turnaround by 20% while maintaining high quality
- Collaborated with internal teams to execute branding initiatives, boosting brand visibility and recognition
- Managed social media channels, ensuring brand consistency and engagement
- Created digital content, including website copy, social media posts, webinars, podcasts, newsletters, and press releases.
Senior Customer Support Coordinator
Margins ID Group
01.2014 - 12.2017
- Improved customer retention by 20% through personalized support and issue resolution, increasing loyalty
- Streamlined the onboarding process, reducing time by 15%, leading to smoother product adoption and user satisfaction
- Implemented a knowledge base, reducing support tickets by 25%, allowing customers to find solutions independently.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams, ensuring seamless product and service delivery to clients.
Education
Bachelor of Arts - Communications (Public Relations)
Ghana Institute of Journalism
Accra, GHA09.2021
Skills
- Customer Engagement
- Schedule and calendar management
- Database entry
- Confidentiality handling
- Telephone reception
- Verbal Communication
- Proofreading
- Office Supply Management
- Computer Skills
- Microsoft Office Suite
- Office Equipment Operation
- 60wpm Typing Speeding
Certification
- Google Data Analytics Certification, December 2023
- Cisco Certified Network Associate (CCNA), Pending
- CompTIA Security+, Pending
Timeline
Marketing Analyst / Administrator
Child Nutrition Express
01.2023 - 08.2024
Digital Creative Lead
Margins ID Group
01.2018 - 07.2022
Senior Customer Support Coordinator
Margins ID Group
01.2014 - 12.2017
Bachelor of Arts - Communications (Public Relations)
Ghana Institute of Journalism
- Google Data Analytics Certification, December 2023
- Cisco Certified Network Associate (CCNA), Pending
- CompTIA Security+, Pending
Similar Profiles
Amerie MickensAmerie Mickens
Barista at Child NutritionBarista at Child Nutrition
Claudia ReepClaudia Reep
Unit Lead II at Child Nutrition ServicesUnit Lead II at Child Nutrition Services
Angie RamosAngie Ramos
Finance Assistant (promotion) at HaysCISD Child NutritionFinance Assistant (promotion) at HaysCISD Child Nutrition