CYRIL CHIMEZIE
Lebanon,TN
Summary
Skilled management support professional specializing in program design and project management. Demonstrated success in policy implementation and quality control, with a strong foundation in analytical and communication skills. Olympic Games participant with proven capabilities in strategic planning and negotiation. Adept at organizational tasks and problem-solving, ensuring effective supervision of projects.
Overview
25
25
years of professional experience
Work History
Correctional Officer
Tennessee Department of Correction (Riverbend Maximum Security Institution)
03.2016 - Current
- Assists in the operation of security activities in the institution.
- Supervises all inmates’ activities during shift.
- Provides for the protection of each inmate.
- Provides for the preservation of each inmate’s legal rights.
- Conducts counts of inmates and ensures adherence to all key control procedures.
Expediter/Customer Service Representative
Genco Product Lifecycle Logistics, Lebanon, Tennessee
01.2013 - 01.2015
- Attracted potential customers by answering product and service questions.
- Opened customer account by recording account information.
- Resolved product or service problems by clarifying customers’ complaint; determined the cause of the problem; selected and explained the best solution to solve the problem; expedited correction or adjustment; followed up to ensure resolution.
- Maintained financial accounts by processing customer adjustments.
- Recommended potential products or services to management by collecting customer information and analyzing customer needs.
General Manager
Bevpics Enterprises LLC, Lebanon, Tennessee
01.2009 - 01.2012
- Established a Limited Liability Company from inception and sustained its growth.
- Liaised with government and contracting officials in documents preparation and approval.
- Championed the recruitment, interview, and hiring of managers and support personnel.
- Launched and created public awareness of services provided by the company.
- Evaluated general and individual performance and provided leadership in all sectors of company activities.
- Reported periodically to the Board of Directors.
- Selected Achievements
- Utilized excellent negotiation skills to win on-going road expansion contract.
- Attracted highly trained and experienced personnel through good salesmanship and appropriate relationships.
- Sustained growth of company in spite of economic depression.
Senior Quality Assurance Specialist
St. Christopher’s Inc. Dobbs Ferry, New York
01.2005 - 01.2008
- Established and maintained systems to ensure on-going compliance with mandated service delivery standards in all programs.
- Conducted continuous internal reviews and coordinated external record examination of programs and services through case audits, for compliance with government policies and procedures.
- Supervised Quality Assurance staff; by setting goals, reviewing performance, and evaluating results of team efforts.
- Created tracking systems specific to each program, monitoring census, status of clients’ served, outcomes, performance indicators, and recommending corrective action plans.
- Selected Achievements
- Produced and disseminated a quality assurance tool currently in use by Westchester County Schools Board.
- Proclaimed best Quality Assurance Department by Council of Family and Child Caring Agencies of New York.
Casework Supervisor
Edwin Gould Services for Children & Families, Brooklyn, NY
01.2001 - 01.2005
- Managed 5 case managers in preventive services program, and assisted Director with monitoring program effectiveness, ensuring compliance with departmental and regulatory guidelines.
- Designed and administered in-service training programs to encourage planners’ effectiveness.
- Administered case management activities, supervising planner assessments, individualized service plans referrals to specialty consultants and neighborhood-based service providers.
- Audited planner’s case management records to confirm clients’ historical information, progress notes, and other documents were appropriately updated.
- Maintained confidentiality of files, conducted regular staff meetings, generated administrative reports, updated records and contact sheets.
- Led individual and group supervisory sessions and recommended planners’ continuous development.
- Selected Achievement
- Designed and produced an in-service training – “Strategic Planning” currently an agency-wide requirement for planners, social workers and administrators.
Education
BFA - Communication Arts
New York Institute of Technology
New YorkMA - Media Studies
New School for Social Research
New YorkMPA - Public Administration
Imo State University
Skills
- Basic life support
- Crisis intervention
- Dispute resolution
- Emergency management
- Prisoner supervision
Additional Experience
- College of New Rochelle, Bronx, New York 1998-2009
- Adjunct Assistant Professor
- Taught undergraduate courses in the communication department.
- Supervised student projects, advised on course selection and credit transfer opportunities to aid smooth transition into bachelor degree program.
- Assisted students with securing supplemental scholarship funding, selecting careers, and workplace preparedness.
- Selected Achievements
- Published an Anthology of Poems to aid students in writing classes.
- Scripted and co-produced a documentary film – “Habits and Habitats of New York City Derelicts” which aired on PBS-13
- Gained acceptance for idea that resulted in increased registration and retention of students by 10%.
Timeline
Correctional Officer
Tennessee Department of Correction (Riverbend Maximum Security Institution)
03.2016 - Current
Expediter/Customer Service Representative
Genco Product Lifecycle Logistics, Lebanon, Tennessee
01.2013 - 01.2015
General Manager
Bevpics Enterprises LLC, Lebanon, Tennessee
01.2009 - 01.2012
Senior Quality Assurance Specialist
St. Christopher’s Inc. Dobbs Ferry, New York
01.2005 - 01.2008
Casework Supervisor
Edwin Gould Services for Children & Families, Brooklyn, NY
01.2001 - 01.2005
BFA - Communication Arts
New York Institute of Technology
MA - Media Studies
New School for Social Research
MPA - Public Administration
Imo State University
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