Cyril Harvey
North Fort Myers,FL
Summary
Friendly, energetic, and dedicated individual with a strong ambition to succeed in any given environment. Thrives on learning and embraces challenges in any situation. Team player who excels when working independently. Seeking a position for personal growth, development, and delivering exceptional results to an employer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Real Estate Assistant / Closer
Jones Haber & Rollings
06.2017 - 10.2024
- Executed a range of tasks to support office efficiency.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate sales contracts and closing documents.
- Facilitated smooth handling of multiple deals.
- Coordinated with agents, clients, and lenders for smooth transaction closure.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between title company and clients.
- Contributed to the positive reputation of title company by consistently delivering outstanding customer service experiences for clients. Receiving 5 star reviews consistently for all my files from clients.
- Ensured contract completeness through meticulous review.
- Played a pivotal role in successful closings by meticulously coordinating all necessary tasks with relevant parties involved, from contract signings to reviewing loan documents for accuracy and completion, and submitting and recording documents, and providing clients with copies of all necessary documentation.
- Maximized efficiency with optimized documentation processes and structured appointment schedules.
- Ensured thorough communication of closing information, leading to higher client satisfaction.
- Ensured seamless finalizations by carefully organizing and examining transaction paperwork.
- Promoted excellent rapport with customers, driving repeat business.
- Ensured effective handling of telephone, email, and fax correspondences.
- Completed various clerical tasks.
- Contributed to daily task completion for coworkers and team members.
- Consistently exceeded customer expectations by responding timely to inquiries and handling special requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing communications.
- Suggested process enhancements to boost accuracy, efficiency, and service quality.
- Streamlined processes to boost overall efficiency.
- Enhanced team performance through effective partnerships with coworkers.
Clerical Assistant
Clear Image Web Design
05.2013 - 09.2023
- Maintained communication through answering calls.
- Organized appointments efficiently.
- Implemented data management techniques for seamless tracking and billing.
- Exhibited strong command of different Microsoft software.
- Organized and updated records.
- Streamlined processes for handling daily logistics.
Assistant House Keeping Manager
Best Western Waterfront
02.2013 - 07.2014
- Manage guest complaints and/or needs
- Communicate with maintenance department
- Answer phones
- Filing and paperwork
- Assign rooms to be cleaned
- Direct housekeepers of their duties
- Train new employees
- Clean rooms
- Inspect rooms that are cleaned
- Laundry
- Inventory and order supplies
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Increased employee performance through effective supervision and training.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
Team Leader
Shipwreck Motel
05.2011 - 01.2013
- Answering phones
- Checking guests in and out
- Making reservations
- Sales clerk
- Cash Drawer Audits
- Preparing bank deposits
- Nightly closing duties
- Managing employees and assigning duties
- Checking in Inventory
Telemarketer
Gulf Coast Readers
02.2010 - 05.2011
- Sold magazines
- Basic duties of a telemarketer
Accounting Assistant / Customer Service Rep
Glades Electric Cooperative
11.2008 - 01.2010
- Answering phones
- Setting up new accounts
- Taking payments
- Filing and creating spreadsheets
- Breaking down accounts
- Journal entries
- Balance sheets
- Invoicing
- Monthly reports
- End of month audits
- All other duties assigned
Education
Bachelor Of Administrative Studies - Supervision And Management
Florida SouthWestern State College
Fort Myers, FLAssociate Of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL04.2020
High School -
Moore Haven High
Moore Haven, FL01.1999
Skills
- Client complaint investigation and resolution
- Customer service excellence
- Telephone communication
- Email communication
- Fax communication
- Front desk reception
- Filing system development
- Administration tasks
- Spreadsheet development
- Report faxing
- Photocopying
- Document preparing and processing
- Inventory management
- Employee manual development
- Business procedure implementation
- Customer needs identification
- Trust building
- Problem resolution
References
Upon Request
Certification
Certified Notary
Timeline
Real Estate Assistant / Closer
Jones Haber & Rollings
06.2017 - 10.2024
Clerical Assistant
Clear Image Web Design
05.2013 - 09.2023
Assistant House Keeping Manager
Best Western Waterfront
02.2013 - 07.2014
Team Leader
Shipwreck Motel
05.2011 - 01.2013
Telemarketer
Gulf Coast Readers
02.2010 - 05.2011
Accounting Assistant / Customer Service Rep
Glades Electric Cooperative
11.2008 - 01.2010
High School -
Moore Haven High
Certified Notary
Bachelor Of Administrative Studies - Supervision And Management
Florida SouthWestern State College
Associate Of Arts - General Studies
Florida SouthWestern State College
Similar Profiles
James "Jimmy" RichardsonJames "Jimmy" Richardson
Advanced Planning Funeral Director at Rollings Funeral ServiceAdvanced Planning Funeral Director at Rollings Funeral Service
TWINKLE YADAV, Ph.DTWINKLE YADAV, Ph.D
Postdoctoral Researcher at Fritz Haber Institute of the Max Planck SocietyPostdoctoral Researcher at Fritz Haber Institute of the Max Planck Society
Anthony SorrellsAnthony Sorrells
Regional Manager at Rollings Funeral ServiceRegional Manager at Rollings Funeral Service