Cyril Owuor Odiwuor
Grand Rapids,USA
Summary
Motivated technical professional with a proven track record in delivering exceptional technical support and maintenance services. Recognized for a strong commitment to collaboration and results-driven approaches, with the ability to adapt to evolving challenges. Expertise in troubleshooting and system maintenance ensures consistent, reliable service that meets organizational needs. Passionate about leveraging technical skills to enhance operational efficiency and drive success.
Overview
6
6
years of professional experience
Work History
Lead Desktop Support Student Technician
Grand Valley State University
Grand Rapids, MI, USA
05.2024 - 12.2025
- Managed and prioritized the Team Dynamix work order system throughout the day to track tickets and optimize the team's overall workflow.
- Investigated and troubleshot complex computing issues experienced by university faculty and staff, including hardware, printers, monitors, and various peripheral devices.
- Partnered with the Enterprise Architecture department to resolve persistent network connection problems, network drive issues, and imaging software errors.
- Provided technical guidance and peer-to-peer mentoring to student technicians on university-specific software environments and diagnostic protocols.
Software Developer
Strategic Business Solutions Limited
Nairobi, KE
10.2020 - 12.2023
- Performed design, implementation, and upgrades of information systems to meet the business and user needs and administered best practices for scalability, supportability, ease of maintenance, and system performance.
- Developed and maintained systems using PHP, JavaScript ES6 and C# as core programming languages.
- Collaborated with five teammates to meet tight deadlines and complete tasks that meet clients' expectations.
System Developer
Sinsolut Technologies Limited
Nairobi, KE
09.2021 - 04.2022
- Developed and maintained systems using Microsoft Dynamics Navision to automate and connect their sales, purchasing, operating accounting and stock management.
- Implemented best practices for scalability, supportability, ease of maintenance, and system performance.
Project Intern
Microsoft 4Afrika Program
ILabAfrica
03.2020 - 11.2020
- Planned and documented the findings of flood mapping in the Data Science Department.
- Learned and practiced Microsoft Azure Fundamentals, Data Science Fundamentals and Deep Learning using Arc GIS, PyTorch, and TensorFlow.
Education
Master's Degree - Data Science and Analytics
Grand Valley State University
Allendale, MI12-2025
Bachelor's Degree - Informatics and Computer Science
Strathmore University
Nairobi, Kenya12-2020
Skills
- JavaScript
- Python
- R
- MySQL
- C#
- NumPy
- Tableau
- Power BI
- GCP
- GIT
- Pytorch
- Machine Learning
Timeline
Lead Desktop Support Student Technician
Grand Valley State University
05.2024 - 12.2025
System Developer
Sinsolut Technologies Limited
09.2021 - 04.2022
Software Developer
Strategic Business Solutions Limited
10.2020 - 12.2023
Project Intern
Microsoft 4Afrika Program
03.2020 - 11.2020
Bachelor's Degree - Informatics and Computer Science
Strathmore University
Master's Degree - Data Science and Analytics
Grand Valley State University