Cyrille Joy Lee
Honolulu,HI
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
House of Diamonds Hawaii by Diamond Syndicate Inc.
Honolulu, Hawaii, USA
01.2025 - Current
- Provide comprehensive administrative and front office support to ensure smooth daily operations in a luxury jewelry showroom
- Serve as the first point of contact for clients, delivering a welcoming, professional experience for both scheduled appointments and walk-in guests
- Manage high-volume phone calls, emails, and client inquiries, responding promptly while maintaining discretion and confidentiality
- Multitask efficiently in a fast-paced, client-facing environment, balancing front desk responsibilities, administrative duties, and sales support
- Coordinate and maintain appointment calendars for sales associates and management, ensuring efficient scheduling and minimal conflicts
- Prepare and process sales invoices, deposits, and payments using QuickBooks, verifying accuracy and proper documentation
- Maintain detailed records of client transactions, orders, and communications in internal systems
- Track, log, and reconcile jewelry and diamond inventory, ensuring alignment between physical stock and system records
- Assist with intake, documentation, and tracking of custom jewelry orders, ensuring specifications are accurate and timelines are met
- Prepare, package, and conduct final quality checks on completed jewelry pieces prior to client pickup or delivery
- Support sales operations by organizing order paperwork, certificates, and supporting documents
- Handle sensitive and high-value items with extreme attention to detail and accountability
- Communicate with internal teams, designers, jewelers, and vendors to follow up on order status and resolve issues
- Assist with showroom organization and presentation to maintain a polished, luxury brand image
- Support management with general administrative tasks, reporting, and special projects as assigned
- Ensure compliance with company procedures related to security, inventory handling, and client privacy
- Prepared detailed reports and presentations utilizing Microsoft Office Suite to support operational decisions.
- Managed scheduling and calendar coordination for executive team, ensuring efficient time management.
- Contact : Available as per request
Customer Service Representative
Ecoshield Pest Solutions Hawaii
Kaneohe, Hawaii, USA
03.2024 - Current
- Effectively communicate with customers via phone, email, and in-person to schedule and confirm pest control services, ensuring their needs and concerns are addressed promptly.
- Coordinate with pest control technicians to ensure proper scheduling, special instructions, and any changes to service appointments are communicated efficiently.
- Provide outstanding customer service by handling inquiries, complaints, and requests with professionalism and empathy, ensuring customer satisfaction and retention.
- Schedule initial and follow-up pest control services, manage changes in appointment times, and ensure timely service delivery by working with both customers and technicians.
- Draft, send, and respond to professional emails, including appointment reminders, confirmations, and follow-up instructions to customers.
- Utilize Microsoft Office programs, including Excel for scheduling and tracking service appointments, Word for preparing customer documentation, and Outlook for email correspondence.
- Maintain accurate records of customer interactions, service agreements, payments, and follow-up schedules using company software and Microsoft tools.
- Assist with billing inquiries and work with the billing department to resolve payment issues or discrepancies.
- Handle customer complaints and service issues, working with relevant teams to ensure resolution and to provide solutions that meet customer expectations.
- Perform general office duties such as filing, answering phone calls, managing customer files, and updating the scheduling system to keep the office running smoothly.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported training of new staff in customer service policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers with inquiries about pest control services and solutions.
- Provided information on treatment options and scheduled service appointments.
- Utilized CRM software to track customer feedback and service requests.
- Educated customers on pest prevention techniques and best practices.
- Contact : Available as per request
Sales Advisor/Trainer
H&M
Kapolei, Hawaii, USA
04.2022 - 02.2024
- Provide excellent customer service to shoppers by greeting them and being available on the sales floor for any assistance
- Providing the best experience for customers in the fitting room by engaging and being available for any assistance
- Being knowledgeable of the different styles and the latest trends in fashion
- Assisted customers in product selection, enhancing overall shopping experience.
- Using creativity to merchandise different outfits together to make it stand out to customers and shoppers
- Maintained knowledge of current promotions and sales to inform customers effectively.
- Being able to work as a team player and communicate with colleagues in order to achieve goal
- Collaborated with team members to achieve store sales targets consistently.
- Diligently answer phone calls and be of assistance to the customer for whatever help they need
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Providing excellent customer service at the register and encourage guests to sign up with the company’s loyalty rewards program to entice them to come back
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Training new hires the best practices, guide, and teach them the proper ways of performing their duties and responsibilities for their role to set them up for success
- Increased sales by establishing rapport with customers and identifying their needs.
- Organized merchandise displays to maximize visibility and customer engagement.
- Conducted inventory checks regularly to maintain stock levels and accuracy.
- Trained new staff on customer service protocols and operational procedures effectively.
Nurse Intern
Guam Regional Medical City
Dededo, Guam, USA
06.2021 - 07.2021
- Work attentively with Registered Nurses and “shadow” them through part of the day to learn more about their role
- Carefully help a Registered Nurse to assist their patients at a minimal level due to limitations
- Show compassion and interact with some of the patients at the hospital
- Supported nursing staff with daily operations and patient care tasks, enhancing workflow efficiency.
- Thoroughly learn the tasks and duties of a Registered Nurse in the different Nursing departments such as the Operating Room, Intensive Care Unit, Telemetry Unit, and the Surgical Ward Unit
- Guam Regional Medical City is a comprehensive healthcare facility in Guam, offering advanced medical services, specialized care, and state-of-the-art technology to meet the needs of the local and regional community.
- Assisted in patient assessments and vital sign monitoring to ensure quality care.
- Contact : Available as per request
Senior Crew Member
The Tea District Guam
Tamuning, Guam, USA
07.2018 - 09.2020
- Create drinks in compliance to company standards and ensure quality of drinks
- Ensure that the store and products are up to standards and prevent any health violations
- Diligently answer phone calls and ensure correct orders are processed
- Oversaw daily operations to ensure quality service and product consistency.
- Guarantee excellent customer service and handle customer complaints appropriately
- Maintain product inventory quantity
- Monitored inventory levels and coordinated supply orders to maintain optimal stock availability.
- Trained and mentored new crew members on operational standards and customer service protocols.
- Enhanced workflow efficiency by implementing streamlined processes in beverage preparation.
- Contact : Available as per request
Education
Pre-Nursing Coursework
University of Guam
Mangilao, Guam, USA12.2021
High School Diploma -
John F. Kennedy High School
Tamuning, Guam, USA06.2018
Skills
- Core Professional Skills
- Administrative Skills
- Technical Skills
- Healthcare Skills
- Clinical Exposure Skills
- Interpersonal Skills
- Workplace Strengths
Timeline
Administrative Assistant
House of Diamonds Hawaii by Diamond Syndicate Inc.
01.2025 - Current
Customer Service Representative
Ecoshield Pest Solutions Hawaii
03.2024 - Current
Sales Advisor/Trainer
H&M
04.2022 - 02.2024
Nurse Intern
Guam Regional Medical City
06.2021 - 07.2021
Senior Crew Member
The Tea District Guam
07.2018 - 09.2020
Pre-Nursing Coursework
University of Guam
High School Diploma -
John F. Kennedy High School