Cyril Reddy Mettu
Hyderabad,Telangana
Summary
Skilled Relationship Associate with background in managing client relationships, fostering customer loyalty, and promoting brand integrity. Strengths include adept communication skills, problem-solving abilities, and a keen understanding of consumer needs. Have positively influenced customer satisfaction rates and contributed to business growth through relationship management strategies in previous roles.
Overview
1
1
year of professional experience
Work History
Business Relationship Associate
Care4u Home Health Services
London, United Kingdom
09.2023 - 07.2024
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Provided assistance in resolving client issues, including reviewing account information and making recommendations.
- Cultivated relationships with existing customers by providing exceptional service and support.
- Performed regular follow-up calls to customers to ensure their needs were met.
- Created reports on customer feedback, trends, and market research data for management review.
- Collaborated with other departments to ensure customer requests were handled promptly and efficiently.
- Maintained accurate records of all customer interactions, transactions, inquiries, and complaints.
- Responded to customer inquiries via phone, email or live chat in a timely manner.
Education
Bachlores in Commerce -
Avanthi Degree & Pg College
Hyderabad07-2023
Skills
- Relationship Management
- Product Recommendations
- Excellent Communication
- Overcoming Objections
- New Business Development
- Customer Relationships
- Effective customer communication
- Relationship building and management
- Sales expertise
- Customer Service
- Client Engagement
- Client Relationships
- Asset Management
- Sales and marketing
Languages
English
Professional
Hindi
Professional
Telugu
Professional
Timeline
Business Relationship Associate
Care4u Home Health Services
09.2023 - 07.2024
Bachlores in Commerce -
Avanthi Degree & Pg College
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