Cyrus Asgari
Raleigh,NC
Summary
Results-driven ML Decision Automation Specialist with
4+ years of experience in technical support, data analysis, and cross- functional collaboration at Apple. Proven track record of improving operational efficiency, driving customer satisfaction, and building toward ML-powered automation solutions. Eager to leverage analytical skills and leadership capabilities to advance intelligent decision systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Machine Learning Decision Automation Specialist
Apple
Raleigh, NC
11.2024 - Current
- Perform audits for a undisclosed project by using internal tools to ensure compliance and quality.
- Engage in and promote knowledge-sharing sessions and workshops to promote continuous learning within the team, and attend regular team meetings to discuss updates, address challenges, and drive accountability.
- Foster a positive team environment through open communication channels and regularly scheduled check-ins.
- Has consistently met performance expectations required for role.
Senior Technical Support Advisor
Apple
Cary, NC
05.2024 - 11.2024
- Provided expert technical support to customers, resolving complex issues efficiently.
- Assisted in troubleshooting software and hardware problems using diagnostic tools.
- Established an internal escalation process for complex cases, ensuring efficient handoff between team members while maintaining accountability.
- Increased customer satisfaction by resolving complex technical issues promptly and efficiently.
- Achieved performance expectations through teamwork, innovation and results. (For FY24)
Technical Support Advisor
Apple
Cary, NC
05.2023 - 05.2024
- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Provided exceptional customer service by actively listening to concerns and delivering tailored solutions, and analyzed customer feedback to identify common issues and recommend process improvements.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls.
Guest Service Representative
Various Locations
Cary, NC
02.2021 - 05.2023
- Provided exceptional customer service, resolving inquiries and complaints promptly. Improved and streamlined customer wait times and rewards enrollment(s) across these locations.
- Managed check-in and check-out processes, ensuring seamless guest experiences.
- Assisted in training new staff on service protocols and operational procedures.
- Maintained accurate records of guest information and transactions using property management system.
- Locations included: La Quinta Inn & Suites, Extended Stay America, TownePlace Suites By Marriott, and Sonesta Hotels.
Education
High School Diploma -
Panther Creek High School
Cary, NCSkills
- ML Decision Automation
- Technical Support
- Data Pattern Analysis
- Apple/Android Products
- Performance Reporting
- Adaptability
- Independent Problem-Solver
Certification
- SQL for Data Science Certification (UC Davis, Issued September 2025)
- Project Management Certification (Google, Issued May 2023)
Languages
English
Persian
Timeline
Machine Learning Decision Automation Specialist
Apple
11.2024 - Current
Senior Technical Support Advisor
Apple
05.2024 - 11.2024
Technical Support Advisor
Apple
05.2023 - 05.2024
Guest Service Representative
Various Locations
02.2021 - 05.2023
High School Diploma -
Panther Creek High School