Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cyrus Colonel-Brooks

Waldorf,MD

Summary

Dynamic and dedicated professional with experience as a Resident Assistant at Towson University, skilled in crisis management and customer service. Successfully fostered community engagement through organized events, enhancing resident retention. A strong team player with exceptional customer service abilities, adept at active listening and conflict de-escalation to support and help others.

Overview

3
3
years of professional experience

Work History

Resident Assistant

Towson University
08.2024 - Current
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Maintained clean, safe, and well-organized patient environment.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
  • Assisted in recruitment and selection of student leaders.
  • Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
  • Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
  • Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.

Crew Member

Wendy's
02.2022 - 12.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked shelves to organize aisles in assigned department.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.

Education

Bachelor of Science - Business Administration

Towson University
Towson, MD
05-2027

Skills

  • Time management
  • Team player
  • Supportive
  • Activity planning
  • Active listening
  • Mediation
  • Critical thinking
  • Conflict de-escalation
  • Crisis intervention
  • Stress management
  • Event coordination
  • Program development
  • Collaborator
  • Assertive
  • Social engagement
  • Incident reporting
  • HIPAA compliance
  • Crisis management
  • Online marketing
  • Decision-making
  • MS office applications
  • Customer service and assistance
  • Customer service and engagement
  • Adherence to high customer service standards
  • Inbound customer service
  • Customer service skills
  • Microsoft Excel
  • Multitasking Abilities

Timeline

Resident Assistant

Towson University
08.2024 - Current

Crew Member

Wendy's
02.2022 - 12.2024

Bachelor of Science - Business Administration

Towson University

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Cyrus Colonel-Brooks