Cyrus D. Moore
Summary
Detail-oriented and dedicated professional with extensive leadership experience in government transportation, specializing in the shipment and storage of personal household goods and travel arrangements for military personnel and their families. Proven expertise in counseling military members, dependents, and civilian employees on entitlements related to personal transportation and the shipment of household goods. Skilled in executing procurement procedures for transportation services and adept at processing shipping documents in compliance with regulations, along with a thorough understanding of the Defense Personal Property System (DPS). Actively seeking a position that leverages these skills to enhance operational efficiency and effectively support client needs.
Overview
44
44
years of professional experience
Work History
Transportation Specialist
U.S. Army Transportation Personal Property Office
10.2014 - Current
- · Effectively briefs general information on entitlements, such as weight/storage allowances, procedures to ship privately-owned vehicles, weight restricted areas, forms, inventories, orders, location of the counseling office, and peak season moving periods that affect shipment processing/pick up, etc.
- Provides general guidance and consultation on unusual or difficult and complex problems. Determines procedures and makes recommendations for staff actions and compliance with general instructions, policies, adequacy, and soundness of work conclusions.
- Schedules appointments and ensures individuals are instructed to pick up necessary forms, pamphlets, and documents to complete, items to inventory, and application finished for shipment prior to the members appointment date.
- Receives, reviews, and processes correspondence, official orders, and applications to move property from residence and non-temporary storage. Determines authorization necessary for packing and crating, storage-in-transit, and whether government, commercial, or DoD contract facilities will be utilized and make those arrangements.
- Utilizes a computer terminal to create records, store or extract data and information, transmit the data, and generate reports. Performs related functions using a programmable typewriter, for services and functions not yet implemented into any automated transportation system, such as Do-It-Yourself moves, mobile homes, local moves, and extensions to entitlements.
- Successfully determines what is in the best interest of the government and the owner for mode of shipment by estimated weight, cost factors, origin, destination, and current regulations.
- Negotiated contracts with carriers and vendors for favorable terms, securing cost-effective solutions while maintaining high service levels.
Transportation Assistant GS-2102-07
U.S Army Logistics Center
10.2010 - 07.2014
- Provide general guidance and consultation on unusual or difficult complex problems with Soldiers' shipment.
- Schedules appointments and ensures that individuals are instructed to pick up necessary forms, pamphlets, and documents to complete, as well as items to inventory, and that the application is finished for shipment before the member's appointment date.
- Receives, reviews, and processes correspondence, official orders, and applications to move property from residence and non-temporary storage.
- Successfully determines what is in the best interest of the government and the owner for the mode of shipment by estimated weight, cost factors, origin, destination, and current regulations.
Transportation Technician (YB-2102)
USAG BADEN - Wuerttemberg, Directorate of Logistics
01.2006 - 08.2010
- Governed transportation for the shipment and storage of personal household goods and travel for permanent change in station, discharge, retirement; counseling military, dependents, civilian employees on entitlements for personal transportation and shipment of household goods and personal property.
- Carrying out procurement procedures for obtaining transportation of household goods and personal property and processing shipping documents according to regulations; and knowledge of Defense Personal Property System (DPS) and Transportation Operational Personal Property Standard System (TOPS).
- Provided advice and assistance to employees and ensured timely, economical, and procedurally correct preparation of documents to authorize shipping and transportation services.
- Provided complete group and individual counseling service for the shipment of household goods, personal effects, mobile homes, boats/trailer, POVs, personally procured moves, one-time only solicitations, damage claims, and quality assurance inspections for DOD/DHS military, dependents and civilians.
- Conducted group, individual orientation, and counseling sessions to inform participants (members) on traffic management matters to determine the needs and develop the correct combination of entitlements applicable to conditions and restrictions at the new duty station or for discharge, or retirement or deceased personnel. Provided general guidance and consultation on unusual or difficult and complex problems. Researched and analyzed documents and regulations to determine pre-shipment, shipment, and post shipment needs and services. Selected carriers and provided technical advice on packing, crating, loading and marking of shipments to ensure that dimensional clearance and weight limitation. Communicated with the Transportation Service Provider for articulate requirements and ensure quality service was provided in accordance with SDDC regulations. Reviewed/audited all monthly and quarterly billings from the Non-Temporary Storage Electronic Payment System (NTS repayments) to ensure transactions were processed accurately. Supervised phases of test material receipt, storage, protection, issue, administration, scoring, and destruction. Ensured procedures were in place to safeguard and account for controlled test materials as they were received, mailed, stored, administered, scored, and when scores are reported. Conducted test inventories at time prescribed in regulations.
- Selected to serve as Approving Official for applications/bills of lading to include ancillary services, such as appliance servicing, packing reweigh of shipment, and crating.
- Worked independently, determining procedures and make recommendations for customers to adhere and comply with general instructions, policies and adequacy.
- Hours/week: 40
Access Control Registrar
ITT Industries
02.2005 - 01.2006
- Responsible for the Force Protection Program by managing installation access control for U.S. Armed Forces Europe. Used a network server to grant, renew, and verify the access authorization of personnel entering installations by using barcode technology and biometric software. Responsible for updating to leverage technology to increase security for the Soldiers, family members, DoD civilians, retirees, contract employees, and guests of Armed Forces Europe by reporting missing expired identification or knowing if a driver has restricted access.
- Hours/week: 40
General Manager
Hampton Inn
11.2003 - 06.2004
- Managed eight personnel for the front desk, 12 housekeepers, two breakfast personnel, and a maintenance crew for an 80-room hotel. Assigned duties to staff and observed performance to ensure adherence to hotel policies and procedures. Provided training, including safety training, to staff. Served in a developmental position, advising management on recruitment strategies. Created vacancy announcements and referral lists for serviced organizations. Verified employment eligibility, qualifications, and salary determinations. Reviewed personnel actions for accuracy and completeness. Prepared job offers for potential employees in accordance with staffing regulations and guidelines. Selected or assisted in the selection of hotel staff and completed all new hire paperwork. Reviewed employee performance and conducted personnel actions, such as disciplinary actions and terminations. Managed the hotel's budget, accounting, and financial management principles of all funds allocated. Maintained records, including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS. Explained entitlements and methods of computation for variety of pay actions. Conducted or assisted in conducting staff meetings. Adhered to all franchise and company procedures and regulations as well as standard operating procedures. Set the standards for how employees were to report to work on scheduled days and at scheduled times. Received and resolved guest complaints and employee issues. Ensured that all work schedules, personnel records, files, annual evaluations, and guest satisfaction reports were completed in a timely manner. Implemented marketing and sales plans based on demand segments to maximize revenue. Briefed the owner daily on staff and personnel issues. Ensured all shifts are covered in all departments as scheduled. Corresponds with group and travel agents to answer special requests for rooms and rates. Answers inquiries pertaining to hotel policies and services. Assists owner in annual wage scale surveys; ensures employee wages follow wage and salary guideline
- Increased conference room utilization by 75% and the employee retention rate by 20% while maintaining a contract persistency rating of 99%.
- Won the highest award for managerial excellence (Circle of Excellence Award) from Hilton Hotels.
- Hours/week: 45
Front Office Manager
Comfort Inn
12.1999 - 11.2003
- Managed the front desk, ensured guest satisfaction and product quality standards were met, ensured personnel files were accurate, prepared schedules, calculated time cards, and completed administrative action reports. Trained staff in all aspects of front desk operations, as well as conducted monthly staff meetings. Performed duties as GM in the absence of the general manager.
- Increased goals with all competitive properties in the market by developing/implementing different sales, promotions and new products to achieve greater revenue and commitment to guest services.
- Consistently met or exceeded sales expectations while maintaining a high level of consumer satisfaction
- Developed and implemented an automated journal entry system using Microsoft Excel.
- Hours/week: 40
Laundry Facility Manager
HSG Holzmann
07.1997 - 08.1998
- Oversaw desk operations, bookkeeping, and maintenance of the laundry point. Maintained daily inventory of personal property and effects left behind. Maintained annual budget and customer service relations.
- Maintained a high level of customer service and satisfaction by ensuring all personnel's property was well-documented and treated with care.
- Developed and implemented an automated journal entry system using Microsoft Excel.
- Hours/week: 40
Store Detective
Army/Air Force Exchange
07.1996 - 03.1997
- Ensured the security and safety of the Army exchange store. Observed and reported activities and incidents, providing for the security and safety of client property and personnel. Conducted periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserved order and enforced regulations and directives for the store pertaining to personnel, visitors, and premises. Patrolled assigned site on foot or in vehicle; checked for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protected evidence or the scene of incidents in the event of accidents, emergencies, or security investigations. Responded to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
- Reduced theft by 25% by implementing security measures in areas that was not monitored by security cameras.
- Established and maintained a safety program in accordance with OSHA regulations.
- Hours/week: 40
Personnel Administration
U.S. Army
07.1981 - 04.1994
- Oversaw enlisted/officer strengths in various companies within the battalion/group. Managed human resource (HR) functions, including recruiting, selecting, and training to fill job vacant positions to maintain a skilled qualified workforce. Assisted in budget planning, maintaining compensation benefits, and performance reviews. Served in a developmental position, advising management on recruitment strategies. Created vacancy announcements and referral lists for serviced organizations. Verified employment eligibility, qualifications, and salary determinations. Reviewed personnel actions for accuracy and completeness. Prepared job offers for potential employees in accordance with staffing regulations and guidelines. Implemented office procedures that ensured prompt timeliness of information and reports to higher headquarters. Liaised between service activity and other agencies. Interviewed personnel on application for services to determine the proper method of shipment of household goods and unaccompanied baggage, authorized weight limitation, provided information on the amount authorized for shipment. Reviewed and processed military personnel actions, such as requests for leave, pay inquiries, UCMJ action, chapter eliminations, personnel actions, evaluations, and battalion unique awards.
- Received numerous awards for implemented policies and procedures that enabled a well trained staff that provided zero interruptions of all missions. Selected to train/guide new officers and NCOs.
- Recipient of an Army Commendation Medal (2 Oak Leaf Clusters), Army Achievement Medal (3 Oak Leaf Clusters), Good Conduct Medal (4), National Defense Service Medal, NCO Professional Development Ribbon (Numeral 2), Army Service Ribbon, Overseas Service Ribbon, Driver & Mechanic Badge (Driver-W), Expert Badge (Grenade), Sharpshooter Badge (Rifle), Army Lapel Button, Southwest Asia Service Medal (3 Bronze Service Stars), and Kuwait Liberation Medal.
- Hours/week: 40
Education
Central Texas College
Fort Hood, TX05.1994
High School Diploma - undefined
Pontiac Northern
Pontiac, MI06.1981
Skills
- 40wpm Typist
- Transportation software
- Critical thinking
- Shipment scheduling
- Interpersonal skills
- Customer service
- Problem-solving
- Organizational skills
- Effective communication
Citizenship
United States
Security Clearance
Secret
Desired Locations
US-Ft. Campbell, KY/TN
Training
- Contracting Officer Course (2011)
- Supervisor Management Course (2010)
- Logistics Management Course (2010)
- Primary Leadership Development Course (1984)
- NCO Basic Course (1992)
- Personnel Administration Specialist Course (1981)
Timeline
Transportation Specialist
U.S. Army Transportation Personal Property Office
10.2014 - Current
Transportation Assistant GS-2102-07
U.S Army Logistics Center
10.2010 - 07.2014
Transportation Technician (YB-2102)
USAG BADEN - Wuerttemberg, Directorate of Logistics
01.2006 - 08.2010
Access Control Registrar
ITT Industries
02.2005 - 01.2006
General Manager
Hampton Inn
11.2003 - 06.2004
Front Office Manager
Comfort Inn
12.1999 - 11.2003
Laundry Facility Manager
HSG Holzmann
07.1997 - 08.1998
Store Detective
Army/Air Force Exchange
07.1996 - 03.1997
Personnel Administration
U.S. Army
07.1981 - 04.1994
High School Diploma - undefined
Pontiac Northern
Central Texas College
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