Cyrus Gillingham Jr.
Shepherdsville,KY
Summary
Driven Team Specialist and Team Leader with a proven track record at HJI Supply Chain Solutions and Bluegrass Supply Chain Services LLC, excelling in staff supervision and quality control. Enhanced operational efficiency and customer satisfaction through strategic leadership and performance monitoring. Cultivated strong team dynamics and improved safety protocols, demonstrating exceptional customer relations and safety oversight skills. I make sure builders are working at rate and following procedures. I give assistance where I am needed to get the work done.
Overview
7
7
years of professional experience
Work History
Team Specialist
HJI Supply Chain Solutions
2019.04 - Current
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Developed and nurtured lasting relationships with co-workers through dedicated assistance, issue resolution and active listening.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Team Leader
Bluegrass Supply Chain Services LLC
2017.11 - 2019.03
- Established open and professional relationships with 16 team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
GED -
Eastern Kentucky University
Richmond, KY06.1999
Skills
- Quality control knowledge
- Customer Relations
- Staff Supervision
- Safety oversight
- Performance monitoring
- Production
Timeline
Team Specialist
HJI Supply Chain Solutions
2019.04 - Current
Team Leader
Bluegrass Supply Chain Services LLC
2017.11 - 2019.03
GED -
Eastern Kentucky University
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