Cyrus Harmon
Houston,TX
Summary
Dynamic professional with a proven track record at Amazon, showcasing exceptional problem-solving and teamwork skills. Excelled in high-demand environments, enhancing customer satisfaction and efficiency. Skilled in data entry and relationship building, I significantly contributed to team success and operational improvements.
Overview
10
10
years of professional experience
Work History
Delivery Associate
Amazon
08.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
Dispatcher
Prolific LLC
08.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Generated reports to track deliveries and maintain proper records and documentation.
HR Assistant Trainee
Frito-Lay
03.2023 - 06.2024
- Enhanced employee engagement by implementing effective onboarding processes for new hires.
- Assisted in developing training materials, contributing to an efficient learning environment for staff.
- Helped maintain a safe working environment by participating in workplace safety initiatives and conducting regular audits of procedures followed within the organization.
- Assisted with benefits administration, ensuring accurate enrollment and proper utilization of resources available to staff members.
- Streamlined HR operations by assisting with the creation and maintenance of employee records.
- Supported recruitment efforts by scheduling interviews and coordinating candidate communication.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
Packaging Support Technician
Frito-Lay
04.2023 - 05.2024
- Enhanced system performance by troubleshooting hardware and software issues.
- Provided technical support to improve user satisfaction.
- Increased efficiency with timely resolution of technical problems.
- Resolved user inquiries, maintaining high customer service standards.
Office Assistant
Bronco Apartment
04.2022 - 01.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Front Desk Agent/Senior Customer Service Representative
Sasamasha INC.
01.2015 - 07.2017
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Facilitated welcoming environment, greeting guests upon arrival.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Bachelor of Arts - Business Administration And Management
Lindsey Wilson College
Columbia, KY04-2022
Skills
- Problem-solving
- Teamwork and collaboration
- Time management skills
- Punctual and reliable
- Customer service
- Documentation and reporting
- Attention to detail
- Dependable and reliable
- Positive attitude
- Receptionist
- Microsoft Word
- Human Resources
- Perform in a fast paced, high demand, environment while balancing multiple priorities
- Excellent verbal, written, and interpersonal communication skills
- Data Entry
- Business Communication
- Relationship Building
Timeline
Delivery Associate
Amazon
08.2024 - Current
Dispatcher
Prolific LLC
08.2024 - Current
Packaging Support Technician
Frito-Lay
04.2023 - 05.2024
HR Assistant Trainee
Frito-Lay
03.2023 - 06.2024
Office Assistant
Bronco Apartment
04.2022 - 01.2023
Front Desk Agent/Senior Customer Service Representative
Sasamasha INC.
01.2015 - 07.2017
Bachelor of Arts - Business Administration And Management
Lindsey Wilson College
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