Cyrus Jose
Tallahassee
Summary
Organized and dependable employee successful at managing multiple priorities in fast paced environments with a positive attitude. Consistently eager to take on added responsibilities to meet job demands and needs; even when required to learn a new skill impromptu.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Tally Cat Cafe
06.2023 - Current
- Upholds responsibility of cash handling, store security, and upkeep with the health and well-being of residing animals.
- Helps to ensure documents are up to date and general cafe is up to code on a daily basis for routine health and food inspections.
- Accredited for multiple merch designs, as well as creative direction for monthly promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Responsible for inventory management and rotation of current stock.
- Entrusted to finalize adoptions per LCHS cat coordinator(s) advisement.
Barista Trainer
Starbucks
07.2022 - 07.2025
- Skilled in learning new recipes as well as being able to relay current drink recipes to customers. Experienced in upselling current seasonal drinks and offering suggestions to customers where applicable.
- Excels in crafting food/beverages in a fast paced environment with a clear understanding of sequencing, maintaining a clean work station, and remaining calm under pressure.
- Can comfortably adopt a leadership role to guide and mentor new baristas on current policies as well as food and drink standards. Awarded exceptional barista pin for displaying aforementioned skills during worked holidays.
Lead Customer Service Rep.
Circle K
11.2020 - 05.2022
- Handled visual advertisements and consistently advertised current store/company promotions to customers. Lead and increased promotional sales for the district by 10%.
- Curated a safe environment for customers to provide feedback and ensured they were satisfied with the service they were receiving.
- Managed paperwork for food safety and verified standard procedure was followed and remained up to code for frequent and diligent inspections.
- Responsible for restocking soda bibs (45-55lbs) per demand.
Skills
- Specialization in digital design using multiple programs
- Highly customer service oriented
- Exceptional interpersonal communication
- Marketing through social media
- Market value awareness
- Customer service conflict resolution
- Knowledgeable on animal handling and safety procedures
- Consistently punctual for the opening and closing of stores
Certification
- ServSafe Certified, ANSI, 06/01/23
- Microsoft Office Specialist (MOS), WHS, 05/01/19
Timeline
Manager
Tally Cat Cafe
06.2023 - Current
Barista Trainer
Starbucks
07.2022 - 07.2025
Lead Customer Service Rep.
Circle K
11.2020 - 05.2022