Cyrus Lampkin
Cleveland,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Host
Cooper's Hawk Winery And Restaurant
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Valet Driver
Towne Park
06.2023 - 02.2024
- Enhanced customer satisfaction by providing prompt and courteous service for vehicle retrieval.
- Reduced wait times for guests by efficiently organizing and managing the valet parking area.
- Maintained a safe environment by adhering to proper driving techniques and following traffic regulations.
- Ensured smooth operations, coordinating with team members for efficient vehicle movement and storage.
Cashier
Dave's Supermarkets
10.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier/Parking Lot Attendant
Giant Eagle
03.2021 - 10.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Charles F. Brush High School
Cleveland, OH06.2022
Skills
- Customer Assistance
- Planning and Scheduling
- Clean Driving Record
- Payment Collection
- Cash Register Operation
- Automatic Driving
- Cash Handling
- Sales Expertise
- Cleaning and Sanitizing
- Telephone Etiquette
- Effective Communication
- Multitasking Capabilities
Timeline
Host
Cooper's Hawk Winery And Restaurant
04.2024 - Current
Valet Driver
Towne Park
06.2023 - 02.2024
Cashier
Dave's Supermarkets
10.2021 - 06.2022
Cashier/Parking Lot Attendant
Giant Eagle
03.2021 - 10.2021
High School Diploma -
Charles F. Brush High School
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