Cyrus Lovell
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Taco Bell. Skilled in operations support and customer service management, adept at resolving conflicts and streamlining processes. Demonstrates exceptional problem-solving and team motivation abilities, ensuring operational excellence and a positive work environment.
Overview
2
2
years of professional experience
Work History
Shift Leader
Taco Bell
08.2023 - Current
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed and implemented new processes and procedures to streamline operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
Crew Member
Dunkin' Brands
09.2022 - 07.2023
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Kansas Connections Academy
Elkhart, KS05.2024
Skills
- Production Reporting
- Equipment Troubleshooting
- Customer Service Management
- Operations Support
- Employee Attendance Monitoring
- Positive Attitude
- Goal Setting and Tracking
- Decision-making capabilities
- Cash Handling
- Complaint resolution
- Team Collaboration and Leadership
- Policy Enforcement
- Issue Resolution
- Team motivation
- Problem-Solving
- Inventory Counts
- Shift Paperwork Completion
Music, Computers
I am versed in multiple instruments and I am fluent in guitar, bass, trombone and have played in a jazz band. I am fluent in win7 through win11 with experience in Microsoft Word, OBS Studio, Adobe Premier, Google Spreadsheet and Business software pertaining to job.
Timeline
Shift Leader
Taco Bell
08.2023 - Current
Crew Member
Dunkin' Brands
09.2022 - 07.2023
High School Diploma -
Kansas Connections Academy
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