Cyrus Odom
Griffin,GA
Summary
Proven leader with extensive experience at Walmart, adept in scheduling and time management, significantly reduced employee turnover by fostering team building and providing robust training. Excels in sales strategy development and customer relations, enhancing satisfaction and operational efficiency. Demonstrates strong leadership and security awareness, achieving notable improvements in store operations and team performance.
Overview
5
5
years of professional experience
Work History
Overnight Manager
Walmart
11.2022 - 11.2022
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Walk store with closing management to ensure all trucks are unloaded and sorted
- Make sure closing associates are zoning the store
- Work with Frontend cashiers and team to ensure all money is accounted for and registers are closed
- Conduct meeting with over night team to communicate that nights freight, celebrate anniversary’s and birthday’s
- Ensure all associates are on task daily to ensure total store freight is completed
- Zone all end caps and features and make sure total store is zoned by 7 am
- Work PLE report to ensure all equipment is working properly
- Set alarm to ensure associate safety
- Walk store in the morning with either store manager or store lead to ensure all tasks are completed
- Make sure back of the building is clear of trash, pallets and any miscellaneous items.
- Ensure store is clean and scrubbed before 6 am
Food Manager
Walmart
06.2022 - 11.2022
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
- Negotiated vendor contracts for better pricing options on ingredients while not compromising on quality or freshness of
- In charge of all food operations and consumable operations
- Tour the departments of responsibility daily with team leads and team associates to ensure departments are up to company standards
- Coach by walking around with team lead
- Organize and plan features depending on the season
- Set all seasonal merchandise that comes into the building for departments
- Speak with Store manager and store lead to discuss sales, profit, P&L reports, turnover, hiring of new associates and etc.
- Ensure backrooms are near clean and organized
- Make sure all merchandise is slotted and located on the backrooms
- Work to provide excellent customer service
- Work with vendors to have items brought in the store to sale or to make sure product is available for the customer used in our dishes.
Digital Manager
Walmart
02.2022 - 05.2022
- Keep track of online grocery orders daily
- Make sure associates are being productive and get track of their metrics
- Communicate with customers to ensure orders are received and correct
- Communicate metrics with all other associates
- Deep dive into metric with Digital market team, store managers and all members of management
- Respond to customer complaints and issues with their pickup orders or delivery orders
- Review 5 rating with associate to celebrate wins and fix issues
- Work availability reports to ensure product is on the shelf for the customers
- Hold meetings with associates to keep them update to date on their productivity
- Designed and implemented digital, web and social strategies to align with client business goals.
- Worked cross-functionally with various departments on projects.
Stocking 2 Manager
Walmart
09.2021 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensure all trucks are unloaded on a daily basic’s
- Separate all merchandise by department
- Check in high ticket merchandise that comes of trucks
- Make sure all bins are scanned and freight pulled to the floor for overnight to stock
- Provide customer service and deal with customer complaints
- Make sure all associates are on task at all times
- Communicate with team leads to make sure they are on process
Digital Team Leader
Walmart
02.2019 - 09.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Keep track of online grocery orders daily
- Make sure associates are being productive and get track of their metrics
- Communicate with customers to ensure orders are received and correct
- Communicate metrics with all other associates
- Deep dive into metric with Digital market team, store managers and all members of management
Department Manager
Walmart
11.2017 - 02.2019
- Provide excellent customer service
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Make sure department is zoned daily, top stocked worked, price changes done daily, section work completed, make sure all bins are scanned and freight work.
- Make sure modulars are done and up to date
- Communicate with store manager and store lead to plan feature and talk about sales, profit, and P&L reports
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Education
Bachelor of Science - Elementary Education
University of West Georgia
Carrollton, GA05-2023
Skills
- Strong leadership
- Scheduling expertise
- Time management expertise
- Sales strategy development
- Security awareness
- Delivery overseeing
- Shelf restocking
- Guest relations expertise
- Team performance monitoring
- Reliability
- Customer Relations
- Team building
- Employee Training
Timeline
Overnight Manager
Walmart
11.2022 - 11.2022
Food Manager
Walmart
06.2022 - 11.2022
Digital Manager
Walmart
02.2022 - 05.2022
Stocking 2 Manager
Walmart
09.2021 - 01.2022
Digital Team Leader
Walmart
02.2019 - 09.2021
Department Manager
Walmart
11.2017 - 02.2019
Bachelor of Science - Elementary Education
University of West Georgia
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