Cyrus Swen
Ames,IA
Summary
Proven leader and effective problem-solver, excelled as Lead Server at Grand Living At BridgeWater, enhancing customer satisfaction through meticulous attention to detail and exceptional communication. Fostered team unity, trained staff, and adeptly managed high-volume dining operations, significantly improving service delivery and workplace morale. Demonstrated unparalleled customer service and leadership skills.
Overview
2
2
years of professional experience
Work History
Lead Server
Grand Living At BridgeWater
08.2022 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Education
Bachelor of Finance - Finance
Iowa State University
Ames, IA06.2028
High School Diploma -
Regina Catholic High School
Iowa City, IA05.2024
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- Responsible and Trustworthy
- Customer Service
- Exceptional communication
Timeline
Lead Server
Grand Living At BridgeWater
08.2022 - Current
Bachelor of Finance - Finance
Iowa State University
High School Diploma -
Regina Catholic High School
Similar Profiles
Jamali (Jami) TandyJamali (Jami) Tandy
Lead Receptionist at Grand Living at BridgewaterLead Receptionist at Grand Living at Bridgewater
Belva BacaBelva Baca
Housekeeping Aide at Bridgewater Assistant LivingHousekeeping Aide at Bridgewater Assistant Living
Leonardo MartinezLeonardo Martinez
Caregiver at Bridgewater Living AssistingCaregiver at Bridgewater Living Assisting