Cyrus Swen
Ames,IA
Summary
Proven leader and effective problem-solver, excelled as Lead Server at Grand Living At BridgeWater, enhancing customer satisfaction through meticulous attention to detail and exceptional communication. Fostered team unity, trained staff, and adeptly managed high-volume dining operations, significantly improving service delivery and workplace morale. Demonstrated unparalleled customer service and leadership skills.
Overview
2
2
years of professional experience
Work History
Lead Server
Grand Living At BridgeWater
08.2022 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Education
Bachelor of Finance - Finance
Iowa State University
Ames, IA06.2028
High School Diploma -
Regina Catholic High School
Iowa City, IA05.2024
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- Responsible and Trustworthy
- Customer Service
- Exceptional communication
Timeline
Lead Server
Grand Living At BridgeWater
08.2022 - Current
Bachelor of Finance - Finance
Iowa State University
High School Diploma -
Regina Catholic High School
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