Cythia Lopez

• Manage the team receiving stowing picking packing and shipping
• Ensuring that all workflows run smoothly that customer expectations are met
• Drives the training and integration of his/her team
• Motivating and inspiring forward progress
• Supporting safety programs

Scheduling and dispatching drivers, work crew, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs

Relaying information such as work orders or other messages to and from work crew, field inspectors, supervisors or emergency personal

Using telephones two way radios or text messages to contact employees or emergency personnel

Preparing daily work such as schedules

Being in charge of communications within company assigned territories

Keeping and organizing work requests, customer requests, completed work requests, charge for work performed, inventory records and other information.

• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.

• Responded to patient, family and external payer inquiries.
• Posted payments and processed refunds.
• Worked with outside entities to resolve issues with billing, claims and payments.
• Electronically submitted bills according to compliance guidelines.

• Production, training, supervising, administrative duties, reports
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Partnered with vendors and suppliers to effectively manage and budget.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.

• Assist, inform and direct passengers
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Patrol, reports, logs, administrative duties
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• Licenses and Certificates Achieved
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Set overall vision and provided team leadership.
• Worked with management team to implement proper division of responsibilities.