Cythina Gomez
Roseville,CA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Sharis Berries. Skilled in complex problem-solving and effective communication, consistently driving improvements and achieving results. Expert in sales management and team leadership, ensuring high-quality service delivery and optimized resource utilization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Manager
Sharis Berries
09.2011 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Housekeeper Supervisor
Marriott
06.2008 - 12.2010
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.
Cashier Team Lead
McDonald's
01.2008 - 05.2008
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Highlands High School
North Highlands, CA03.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales Techniques
- Sales management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Sharis Berries
09.2011 - 12.2019
Housekeeper Supervisor
Marriott
06.2008 - 12.2010
Cashier Team Lead
McDonald's
01.2008 - 05.2008
High School Diploma -
Highlands High School
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