Cytlale Pompa
Arcadia,CA
Summary
Dynamic entrepreneur with a proven track record at Michael Kors, excelling in customer relations and strategic thinking. Spearheaded successful product launches and enhanced brand visibility through innovative marketing strategies. Fluent in English, Spanish, and Italian, I leverage my multilingual skills to foster strong client connections and drive revenue growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
E-commerce/ Entrepreneur
Self Employed
Arcadia
03.2021 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Streamlined business operations to improve efficiency, implementing cloud-based tools for better team collaboration.
- Expanded product line to meet consumer demands, conducting market research to identify new opportunities.
Customer Service Sales Representative
Post Office
Monterey Park
03.2018 - 03.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Sales Associate
Michael Kors
Commerce
03.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier/ Manager
Pamore Pizza
Los Ángeles
03.2016 - 03.2018
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Made pizzas
- Restocking
Education
Associate Of Business Administration - Business
California State University, Fullerton
Fullerton, CAAssociate Of Business Administration - Business
Elac
East Los Angeles 2022
Skills
- Speak three languages English , Spanish , Italian
- Goal setting
- Entrepreneurial personality
- Strategic thinking
- Customer relations
- Social media management
- Innovative mindset
- Business planning
- Revenue generation
- Financial oversight
- Personnel management
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with Task.
- Achieved Result by introducing Software for Type tasks.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Best seller at Michael kors
- Over 1 million views on my social media marketing page
- Built my own websites
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
E-commerce/ Entrepreneur
Self Employed
03.2021 - Current
Customer Service Sales Representative
Post Office
03.2018 - 03.2020
Sales Associate
Michael Kors
03.2018 - 03.2019
Cashier/ Manager
Pamore Pizza
03.2016 - 03.2018
Associate Of Business Administration - Business
California State University, Fullerton
Associate Of Business Administration - Business
Elac