Summary
Overview
Work History
Education
Skills
Timeline
Generic

C. Yvonne Marshall

Clayton,DE

Summary

Entergic manager providing supervision for professional employees providing system analysis, consultation, and/or training for HRIS applications supporting multiple functions statewide such as Human Resources, Benefits, Payroll, Time and Attendance or Pension Administration and associated HRIS training and business processes. Work includes implementing best business practices to establish policies and procedures and enforce regulations pertaining to statewide Human Resources, Benefits, Payroll, Time and Attendance or Pension Administration functions. A significant aspect of work is ensuring system operations meet the needs of customers and are compliant with legislative changes and federal law updates, and may include instructing, developing training, and maintaining multiple system databases. Core competencies utilized by this class series include human resource expertise, business acumen, consultation, critical thinking, technological skills, problem-solving, evaluation, communication, and relationship building.

Diligent professional with several years of experience. Known for effective systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. Excellent interpersonal skills working in Cross Functional Teams.

Overview

27
27
years of professional experience

Work History

Functional Analyst

Computer Aid Inc (CAI)
Allentown, Pennsylvania
05.2021 - 10.2023
  • Subject Matter Expert for HR and Benefits for MUNISI implementation for New Castle County. Employees included traditional County-wide positions, Paramedics and Police.
  • Maintained detailed documentation of technical specifications, processes and project timelines.
  • Presented findings from data analysis in a clear and concise manner.
  • Conducted training sessions for end users on newly implemented systems and applications.
  • Developed Requirements for HR, Benefits, Pension, and Payroll.

Human Resources Manager

State of Delaware, Delaware Health and Social Services
New Castle, DE
11.2018 - 07.2019
  • Ensured compliance with federal, state and local employment laws.
  • Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
  • Managed a statewide staff of 50+ employees providing full cycle Recruitment, HR, Benefts, Workers' Compensation, Leave of Absence, Timekeeping and Pension transactions.
  • 4,000 union and non-union employees providing staffing for statewide services with traditional scheduling as well as 24/7 scheduling.
  • Developed compensation packages that are competitive yet cost effective for the organization.
  • Professional human resource consultation for the entire scope of human resource functions that support the business operations, mission and objectives of one or more agencies. administering all human resource functions, through management staff, of one or more of the most complex agencies with significant 24/7 operations such as hospitals, and significant oversight of labor relations functions and/or training functions.Administers human resource functions through Human Resource Management II staff.
    Makes decisions on human resource matters as top human resource expert, including significant 24/7 operations and significant labor relations and/or training functions.
    Develops methods for evaluating the effectiveness and compliance of all assigned human resource functions including labor relations and/or training functions.

Strategic Information Systems Manager

State of Delaware, Office of Management and Budget
Dover, DE
02.2005 - 05.2013
  • Responsible for developing, planning, organizing, staffing, budgeting and directing a statewide Management Information System which crosses multiple jurisdictions and branches of government.Coordinates and directs the development, implementation and execution of a Management Information System that meets the strategic objectives of State government.
    Responsible for an annual budget that provides for the maintenance, development and technology necessary to support a statewide integrated Management Information System.
    Responsible for the direct supervision of professional "knowledge" workers for statewide oversight and coordination of management resource information.
  • Administrative level management class providing the leadership and technical expertise to develop, implement and maintain a statewide informational asset. Significant responsibilities include the design or technical oversight for the design of inter-departmental network and software applications. The incumbent in this class is expected to provide the managerial focus for informational resources of critical importance to state agencies and to ensure proper development, enhancement, maintenance and implementation of those informational resources.
  • Organizes, staffs, budgets and directs a statewide strategic Management Resource Information System.
  • Establishes long and short-term goals in order to meet strategic objectives of an integrated statewide automated information system.
  • Monitors and evaluates system requirements in order to meet established goals and objectives.
  • Develops, plans and implements major software enhancements and applications.
  • Oversees the training and development of staff and agency personnel on the technical procedural use of system information.
  • Develops project planning policies and procedures for statewide use.
  • Implements special projects, responding to various requirements for information not otherwise provided by current system capabilities.

Human Resources Manager

State of Delaware
, DE
06.1996 - 02.2005
  • Professional human resource work for multiple human resource functions, and multiple regional offices, that support the business operations, mission and objectives of one or more agencies.
  • Managing multiple human resource functions through Human Resource Supervisors and/or Human Resource Manager I staff, including supporting significant 24/7 operations such as hospitals.
  • Manages through supervisory and/or management level staff.
  • Has authority to make decisions on multiple human resource functions that impact significant 24/7 operations for an entire agency or agencies.
  • Assists in human resource budget administration for one or more assigned agencies.
  • Provides technical guidance, direction and information to senior management and division directors in agency strategic planning for multiple, diverse human resource functions.
  • Works directly with Cabinet Secretary and Division Directors.
  • Managing Labor Relations staff.

Education

Master of Science - Social Work

Delaware State University
Dover, DE
01-1995

Bachelor of Science - Behavioral Sciences And Human Resources

Wilmington University
Dover, DE
12-1994

Skills

  • Stakeholder Management
  • Software Development Lifecycle
  • Software testing
  • Gap analysis
  • Researching, applying and explaining applicable laws, rules, regulations, standards, policies and procedures
  • Providing routine guidance, consultation and recommendations on human resource matters
  • Effective communications, both orally and in writing
  • Using automated human resource information systems
  • Computer applications such as spreadsheets, word processing and/or database applications
  • Customer service which includes providing prompt, accurate and courteous service and responding to complaints
  • Assumes full authority for all HRIS activities
  • Supervises project lead and/or manager positions The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion
  • Provides oversight of functional specification and business requirement development and planning, and oversight of functional testing and quality control including functional test plans, test remediation plans, scripts, scenarios, outcomes, and contingency plans
  • Reviews and validates external customer needs to identify solutions or alternatives to meet business requirements, allocates resources to meet external customer requests, and obtains customer sign off on approach and final product
  • Works with the technical team in planning and delivery of automated solutions to meet business needs and maximize the use of system capabilities
  • Develops and enforces policy regarding the protection, integrity and sharing of data
  • Manages, coordinates, and establishes priorities for the complete life cycle of projects for the State’s HRIS applications
  • Develops performance metrics and communicates progress on business objectives to sponsors and business partners
  • Implements training, performance and process improvements that foster quality and consistency
  • Monitors Service Level Agreements and resolution of escalated service issues
  • Communicates effectively with Delaware policymakers, agency, school and higher education management and technical management to advise officials/management and others on HRIS application features, issues/problems, ensuring goals and objectives are met, system integration and impact analysis with respect to new business requirements and/or system enhancements

Timeline

Functional Analyst

Computer Aid Inc (CAI)
05.2021 - 10.2023

Human Resources Manager

State of Delaware, Delaware Health and Social Services
11.2018 - 07.2019

Strategic Information Systems Manager

State of Delaware, Office of Management and Budget
02.2005 - 05.2013

Human Resources Manager

State of Delaware
06.1996 - 02.2005

Master of Science - Social Work

Delaware State University

Bachelor of Science - Behavioral Sciences And Human Resources

Wilmington University

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C. Yvonne Marshall