Summary
Overview
Work History
Education
Skills
Timeline
Generic

Czar Beneby

Palm Beach,FL

Summary

Encouraging leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Having always aspired to contribute to an esteemed organization like Delta, I am excited about the opportunity to help connect the world through its values of excellence and innovation, aligning my passion for inclusion and community with Delta’s global mission. As a dedicated professional committed to fostering a thriving and inclusive environment, I focus on diversity and inclusion to ensure all voices are heard and valued. My approach is centered around creating a welcoming atmosphere where everyone feels empowered to contribute and succeed. By championing equality in all aspects of my work, I strive to elevate diverse perspectives and drive meaningful change. My core value of caring guides my interactions, ensuring that empathy and respect are at the heart of every initiative. Through these principles, I aim to build and sustain a supportive and dynamic workplace culture. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Additionally, I am committed to maintaining a safe and secure environment for all, integrating these principles to build and sustain a supportive and dynamic workplace culture.

Overview

10
10
years of professional experience

Work History

Retail Customer Service Associate

FedEx
01.2024 - Current


  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
  • Collaborated with team members to achieve monthly sales goals and drive overall store performance.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Security Supervisor

Camelot Yacht Club
12.2023 - Current


  • Recorded incident reports with detailed accounts of occurrences.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.

Hostess

Yolks & Berries Breakfast And Lunch Cafe
02.2023 - 01.2024


  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Control Room Operator

Netflix
08.2023 - 11.2023
  • Provided variance reports to field staff to assist with task prioritization.
  • Operated control panels to regulate turbine load and maintain proper steam temperature and pressure.
  • Assisted in the successful completion of major projects by providing accurate, up-to-date information to management and stakeholders.
  • Played a key role in the development of junior operators through mentoring initiatives, sharing expertise gained from years of experience in the field.

Coordinator of Digital Ad Operations and Sales

Revolt TV
08.2023 - 10.2023
  • Inspected equipment to verify performance and functionality, managing wear and tear.
  • Experimented with new technologies and equipment, expanding production and artistic capabilities.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Enhanced digital ad campaign performance by implementing data-driven optimizations and targeting strategies.
  • Implemented rigorous quality assurance processes to prevent errors and ensure accurate delivery of digital ads.

Field Coordinator

BET Love & Hip Hop
06.2023 - 09.2023
  • Set up equipment for inside and outside shots.
  • Worked with directors to capture desired shots.
  • Operated television studio cameras during live production.
  • Communicated with talent to achieve desired results.
  • Set up and operated remote cameras for live video feeds.
  • Conducted monthly staff meetings to communicate program needs and scheduled activities.
  • Increased client satisfaction by maintaining frequent progress updates and addressing concerns promptly.
  • Discussed volunteer opportunities and training requirements with interested candidates.
  • Ensured compliance with safety regulations through regular audits and staff training sessions.

Bartender Supervisor

Majestic
08.2022 - 09.2023
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.

Event Coordinator

Media Sales Institute
02.2022 - 06.2023


  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

Production Assistant

Hulu
11.2022 - 01.2023
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Communicated with other crew members via walkie-talkies to coordinate production activities.

COVID-19 Compliance Officer

BET
08.2022 - 11.2022
  • Maintained agile direction of ongoing policy changes during rapidly shifting COVID-19 surges and instances of localized community spread.
  • Designed standardized protocols for personnel to maximize PPE and anti-infection measure efficacy.
  • Exploited available governmental resources for training, materials and information to combat internal spread and enhance staff education.
  • Monitored premise entry points to determine if employees and visitors met compliance standards prior to admittance.

Production Assistant Manager

American Broadcasting Company
04.2022 - 07.2022
  • Boosted production efficiency by implementing streamlined processes and optimizing workflows.
  • Streamlined operations for increased productivity, enhancing communication between team members.
  • Improved product quality with strict adherence to safety protocols and quality standards.
  • Increased output by training staff in advanced production techniques, ensuring a skilled workforce.
  • Managed resource allocation effectively, reducing waste and cutting costs for the company.
  • Collaborated with cross-functional teams to identify areas of improvement, driving continuous process advancements.
  • Ensured seamless project transitions through meticulous documentation practices and thorough knowledge transfer sessions.
  • Conducted thorough risk assessments on a regular basis, enabling the team to proactively address potential issues before they escalated.
  • Successfully managed competing priorities in a fast-paced environment while maintaining strict adherence to deadlines and quality benchmarks.
  • Achieved optimal results during conflict resolution among team members which led to increased productivity levels throughout the duration of the project.
  • Developed performance metrics to evaluate individual team member''s contributions towards overall project success effectively.

Production Assistant Manager

One Entertainment TV Production
05.2021 - 06.2022
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.

Bartender/Host

Houston’s Restaurant
02.2020 - 01.2022
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Camera Operator

Revolt Media
10.2021 - 12.2021
  • Set up equipment for inside and outside shots.
  • Worked with directors to capture desired shots.
  • Checked composition and lighting of shots before beginning shoots.
  • Operated television studio cameras during live production.
  • Operated cameras for a variety of live events, including sports, entertainment and news broadcasts.

Driver Coordinator

Entertainment One
07.2021 - 10.2021
  • Met transportation service targets and delivered loads on time.
  • Assumed ownership of transport-related cost and productivity targets.
  • Negotiated third-party carrier capacity and rates within compliance for established route guides.
  • Assisted with development of transformational projects achieving continuous improvement across transportation department.
  • Supported the development of proposals for new projects, showcasing company capabilities and highlighting past successes.
  • Provided clear instructions for proper field marking and layout to maintenance crew and volunteers.
  • Conducted monthly staff meetings to communicate program needs and scheduled activities.
  • Developed comprehensive training programs for new staff members, improving overall team performance.

Bellmen/Valet/ Front Desk

Perry Lane Hotel
03.2017 - 10.2020
  • Provided punctual, polite valet services to uphold professional standards.
  • Resolved customer complaints through calm, constructive communication.
  • Helped guests unload and load luggage.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

Social Media Marketing Intern

MOBB United
09.2018 - 09.2019
  • Conducted daily updates to social media profiles to boost company online presence.
  • Designed and presented social media campaign ideas.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
  • Collaborated with the marketing team to develop targeted social media strategies for various demographics.

Retail Sales Associate

Journey’s
02.2015 - 11.2017


  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and helped with product questions, selections, and purchases.

Education

Bachelor of Arts Degree - Mass Communications / Hospitality

Savannah State University
12.2020

Diploma - Theatre

Boynton Beach Community High School
09.2016

Skills

  • Guest Engagement
  • Service Prioritization
  • Hospitality service expertise
  • Professional Appearance
  • Public Speaking
  • Interactive Communication Skills
  • Guest Relations
  • Customer service expertise
  • Cleanliness maintenance
  • Detail-oriented
  • Travel Enthusiast (21 years)

Timeline

Retail Customer Service Associate

FedEx
01.2024 - Current

Security Supervisor

Camelot Yacht Club
12.2023 - Current

Control Room Operator

Netflix
08.2023 - 11.2023

Coordinator of Digital Ad Operations and Sales

Revolt TV
08.2023 - 10.2023

Field Coordinator

BET Love & Hip Hop
06.2023 - 09.2023

Hostess

Yolks & Berries Breakfast And Lunch Cafe
02.2023 - 01.2024

Production Assistant

Hulu
11.2022 - 01.2023

Bartender Supervisor

Majestic
08.2022 - 09.2023

COVID-19 Compliance Officer

BET
08.2022 - 11.2022

Production Assistant Manager

American Broadcasting Company
04.2022 - 07.2022

Event Coordinator

Media Sales Institute
02.2022 - 06.2023

Camera Operator

Revolt Media
10.2021 - 12.2021

Driver Coordinator

Entertainment One
07.2021 - 10.2021

Production Assistant Manager

One Entertainment TV Production
05.2021 - 06.2022

Bartender/Host

Houston’s Restaurant
02.2020 - 01.2022

Social Media Marketing Intern

MOBB United
09.2018 - 09.2019

Bellmen/Valet/ Front Desk

Perry Lane Hotel
03.2017 - 10.2020

Retail Sales Associate

Journey’s
02.2015 - 11.2017

Bachelor of Arts Degree - Mass Communications / Hospitality

Savannah State University

Diploma - Theatre

Boynton Beach Community High School
Czar Beneby