Czarina Bravo
Pleasanton,CA
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Four Points Hotel
05.2022 - Current
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Front Desk Receptionist
Extended Stay America
01.2019 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Bachelor of Science -
Airlink International Aviational College
Manila, Philippines03.2006
Skills
- Call Answering and Routing
- Positive Attitude and Energetic
- Computer Proficiency
- Fraud Prevention
Timeline
Front Desk Receptionist
Four Points Hotel
05.2022 - Current
Front Desk Receptionist
Extended Stay America
01.2019 - 02.2022
Bachelor of Science -
Airlink International Aviational College