Czria Walker

Develop an orientation program that introduces employees to the company culture, values, policies and procedures.

Ensuring that the customer remains informed throughout the entirety of the project.

Analyzing reports, completing tasks, and assisting with financial matters when customers are declined by other banks. Engaging directly with customers to intake jobs and ensuring the accuracy of contracts.

Team scheduling ensures that all shifts are adequately staffed.

Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.

Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.

Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.

• Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.