C'zun Ramirez
Los Angeles,CA
Summary
Licensed Esthetician with deep knowledge and experience in the skin care world as well as specialty sales. Proven, documented background in sales excellence and guest satisfaction. Highly motivated self-starter persevering sales objectives as well as creating a memorable and transforming experience. Hardworking and reliable with strong ability in taking on new tasks and adapting to it quickly and efficiently. Offering great customer service and an active listener. Highly organized, proactive and punctual with a team-oriented mentality. Solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. As well as a resourceful understanding of deep customer-issue resolution tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Esthetician
Burke Williams Spa
Sherman Oaks, CA
08.2022 - Current
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Performed waxing services on clients including eyebrows, lip, chin, body, and face.
- Assisted in the development of customized skin care regimens for clients.
- Tested products on clients to determine best results and provide product recommendations.
- Maintained cleanliness of treatment room and equipment between appointments.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
Front Desk Coordinator
Burke Williams
Sherman Oaks, CA
08.2022 - Current
- Attended meetings with management team regularly to discuss progress on projects or initiatives related to front desk operations.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Greeted guests and members upon arrival to create positive first impressions!
- Educated guests on the benefits of skin treatments and products to grow sales.
- Balanced daily transactions in accordance with established procedures; reconciled discrepancies as needed.
- Responded to inquiries and room requests made online, by phone and via email.
- Provided training support to new hires on software programs utilized within the facility.
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Addressed return customers by name to develop customer-company relationships.
- Provided clients with information on spa services, packages, and promotions.
Specialty Sales Associate
Target
Riverbank, CA
10.2019 - 07.2022
- Identified customer needs by asking open-ended questions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well- stocked, organized and current.
- Stayed up to date on store promotions, payment policies and security practices.
- Used register system to ring up customer purchases, process payments and issue receipts.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Delegated tasks to the team based upon individual strengths and experience in the Beauty department.
Coordinator
Marshalls
Los Banos, CA
01.2019 - 03.2021
- Assisted my team with any questions or concerns they may have had on what the next task was.
- Keeping the team and myself working efficiently to meet each of our time limit on every task.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Identified safety hazards and notified management to determine proper resolution of issues.
Education
High School Diploma -
Pacheco High School
Los Banos, CA06-2017
Skills
- Outstanding customer Service
- Adaptable in any focus area
- Efficient time management
- Post-sales support
- Product and service knowledge
- Multi-task oriented
- Cash drawer management
- Inventory management
- Planning and coordination
- Personable and Friendly
- POS System knowledge
Certification
- Esthetician License
- CPR Certified
Timeline
Esthetician
Burke Williams Spa
08.2022 - Current
Front Desk Coordinator
Burke Williams
08.2022 - Current
Specialty Sales Associate
Target
10.2019 - 07.2022
Coordinator
Marshalls
01.2019 - 03.2021
High School Diploma -
Pacheco High School