Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Alley

Sacramento,CA

Summary

Experienced professional seeking a position with a reputable company that promotes internal growth and advancement opportunities. Seeking a company that prioritizes a strong organizational culture and values respect.

Overview

23
23
years of professional experience

Work History

Delivery Driver Seasonal Worker

UPS Ground Delivery
01.2019 - 12.2024
  • Optimized routing processes for improved workflow.
  • Distributes Outbound Packages
  • Resolved customer queries promptly and effectively, contributing to repeat business.
  • Performed scanning and sorting of packages.
  • Obey All Traffic Laws
  • Complete & Record Documents

Office Manager, Customer Service Manager

LeGrande Affaire Transportation
01.2009 - 01.2014
  • Repeatedly promoted during the first year, accumulating additional managerial responsibilities in other departments, as well as coordinating new organizational systems within the departments
  • Results:
  • Developed efficiency-enhancing work-flow/process improvements that made it possible to accommodate increased responsibilities necessitated by staff reductions
  • Decreased office expenditures15% by implementing needed controls on stock/supplies and standard ordering procedures
  • Created & implemented a daily stat report that reduced inaccuracies, providing the GM with an important decision making tool
  • Saved thousands of dollars in merchant fees and IT fees by bringing formerly outsourced functions in-house
  • Key Skills:
  • Corporate Billing & Invoicing
  • Credit Card Disputes
  • Spreadsheets & Aging Reports
  • Office Management
  • Handled Customer Complaints
  • Process/Settlements of Charges
  • Team-Building & Supervision
  • Pulling and Counting of Safes
  • Coordinate Shows/Events
  • Policy & Procedures
  • Reconcile Multiple Accounts
  • Bookkeeping & Payroll

Case Manager/Intake Coordinator

Behavioral Medicine Of The Peninsula
01.2002 - 06.2013
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' & the appropriate level of care. Identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances.
  • Achieved positive client outcomes by developing and implementing comprehensive case management treatment plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring smooth continunim of care.
  • Developed and implemented comprehensive case management plans to address client needs.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Education

Associate of Arts Degree - undefined

San Jose City College
05.2008

CADAAC Certificate - undefined

San Jose City College
05.2007

GAAP- General Accepted Accounting Practice

DeAnza City College
07.2001

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Safe driving
  • Clean driving record
  • Map reading and navigation skills
  • Vehicle cleaning and maintenance
  • Quality assurance
  • Delivery recordkeeping
  • Client relationship management
  • Pre-trip and Post-trip inspections
  • Mileage tracking

Timeline

Delivery Driver Seasonal Worker

UPS Ground Delivery
01.2019 - 12.2024

Office Manager, Customer Service Manager

LeGrande Affaire Transportation
01.2009 - 01.2014

Case Manager/Intake Coordinator

Behavioral Medicine Of The Peninsula
01.2002 - 06.2013

Associate of Arts Degree - undefined

San Jose City College

CADAAC Certificate - undefined

San Jose City College

GAAP- General Accepted Accounting Practice

DeAnza City College

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Deborah Alley