Deborah Alley
Sacramento,CA
Summary
Experienced professional seeking a position with a reputable company that promotes internal growth and advancement opportunities. Seeking a company that prioritizes a strong organizational culture and values respect.
Overview
23
23
years of professional experience
Work History
Delivery Driver Seasonal Worker
UPS Ground Delivery
01.2019 - 12.2024
- Optimized routing processes for improved workflow.
- Distributes Outbound Packages
- Resolved customer queries promptly and effectively, contributing to repeat business.
- Performed scanning and sorting of packages.
- Obey All Traffic Laws
- Complete & Record Documents
Office Manager, Customer Service Manager
LeGrande Affaire Transportation
01.2009 - 01.2014
- Repeatedly promoted during the first year, accumulating additional managerial responsibilities in other departments, as well as coordinating new organizational systems within the departments
- Results:
- Developed efficiency-enhancing work-flow/process improvements that made it possible to accommodate increased responsibilities necessitated by staff reductions
- Decreased office expenditures15% by implementing needed controls on stock/supplies and standard ordering procedures
- Created & implemented a daily stat report that reduced inaccuracies, providing the GM with an important decision making tool
- Saved thousands of dollars in merchant fees and IT fees by bringing formerly outsourced functions in-house
- Key Skills:
- Corporate Billing & Invoicing
- Credit Card Disputes
- Spreadsheets & Aging Reports
- Office Management
- Handled Customer Complaints
- Process/Settlements of Charges
- Team-Building & Supervision
- Pulling and Counting of Safes
- Coordinate Shows/Events
- Policy & Procedures
- Reconcile Multiple Accounts
- Bookkeeping & Payroll
Case Manager/Intake Coordinator
Behavioral Medicine Of The Peninsula
01.2002 - 06.2013
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' & the appropriate level of care. Identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances.
- Achieved positive client outcomes by developing and implementing comprehensive case management treatment plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring smooth continunim of care.
- Developed and implemented comprehensive case management plans to address client needs.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
Associate of Arts Degree - undefined
San Jose City College
05.2008
CADAAC Certificate - undefined
San Jose City College
05.2007
GAAP- General Accepted Accounting Practice
DeAnza City College
07.2001
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Safe driving
- Clean driving record
- Map reading and navigation skills
- Vehicle cleaning and maintenance
- Quality assurance
- Delivery recordkeeping
- Client relationship management
- Pre-trip and Post-trip inspections
- Mileage tracking
Timeline
Delivery Driver Seasonal Worker
UPS Ground Delivery
01.2019 - 12.2024
Office Manager, Customer Service Manager
LeGrande Affaire Transportation
01.2009 - 01.2014
Case Manager/Intake Coordinator
Behavioral Medicine Of The Peninsula
01.2002 - 06.2013
Associate of Arts Degree - undefined
San Jose City College
CADAAC Certificate - undefined
San Jose City College
GAAP- General Accepted Accounting Practice
DeAnza City College
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