David Christensen

Project Manager for fabrication and installation of a structural steel and ornamental iron company. I am responsible for the overall coordination, implementation, and execution of multiple projects simultaneously. I consistently employ professional and managerial principles, practices, and techniques. I coordinate with multiple internal departments to implement project schedules, costs, and performance.

• Monitor and manage the progress of construction projects ensuring quality control standards are met.
• Review architectural plans for accuracy and completeness.
• Help facilitate Jack's internal scheduling encompassing measurements, drawings, fabrication, and installation.
• Manage multiple teams working on different aspects of a numerous projects simultaneously.
• Develop and implement project plans, budgets, and schedules.
• Coordinate with architects, engineers, inspectors, and other specialists throughout the duration of the project.
• Conduct regular meetings with the general contractor to discuss progress reports and changes in scope or design.
• Resolve conflicts between various parties involved in the construction process throughout the entirety of the project.
• Identify potential problems that may arise during the course of construction.
• Efficiently oversee, manage, and execute 7-10 projects successfully with profitability for the organization.
• Interpret blueprints and plans and relay information to necessary parties involved.
• Plan, organize and manage crews and subcontractors through communication and handling of work orders and purchase orders.
• Manage submittals and processing of Requests for Information between general contractors.
• Submit change orders as needed for additional scope.
• Prepare take-offs for materials.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.

Operations Manager for a specialty contractor specializing in epoxy grout placement primarily in the oil, gas, and energy industries. Projects were at a national level requiring high organizational practices and multitasking to stay relevant in all the markets that they serviced.

• Developed and fostered business relationships with clients via phone calls, and traveling for face-to-face meetings at client headquarters or projects of interest.
• Soley performed the cost analysis and bidding for all projects to determine budget requirements.
• Developed and procured relationships with various vendors, throughout the country, to negotiate pricing and secure materials needed for production.
• Coordinated multiple projects at various stages of completion and continued to utilize problem-solving techniques to help overcome issues that arose.
• Conducted and executed all employment decisions, including hiring, firing, and any disciplinary actions as needed.
• Directed crews by providing guidance, training, and support in order to meet company objectives.
• Built relationships with clients, partners and vendors to facilitate successful partnerships and ongoing leads.
• Negotiated contracts with clients for new business development initiatives.
• Developed and provided process documentation for unique, complex, and uncommon situations that arose on projects.
• Performed cost analysis for various projects to determine budget requirements.
• Responsible for maintaining project budgets to outperform estimate amounts and provide project and financial forecasting for company ownership.
• Maintained accurate inventory records to track stock levels and minimize costs.

Managed day-to-day sales in the picture-framing industry in BB and BC environments. Started the initial phases of turning this company from a local supplier to a nationwide supplier.

• Implemented a customer-tiered savings program based on sales volume.
• Developed and implemented sales strategies to increase market share.
• Established relationships with key clients, while maintaining existing customer base.
• Monitored industry trends and competitor activities to stay ahead of the competition.
• Developed pricing strategies that would maximize profits while remaining competitive in the market.
• Conducted and executed pricing negotiations with vendors. Developed reduced pricing based off of product usage forecasts and product purchase contractual commitments.
• Organized and developed SOP to maximize employee production resulting in increased company profits.
• Implemented an inventory management system to streamline production and reduce waste.
• Inform customers with updated products and prices. Increased company market share by utilizing promotions and incentives to buy product.
• Created a proprietary customized invoicing program specific for the picture framing industry.

Held various positions in the collections department as a result of promotions during my ten-year employment. The last promotion held an exempt status with the title of Team Leader. Managed the Card Services team by providing direction, coaching, training, and ongoing development. Frequently recognized for leading some of the highest-performing teams in the collections department (Black Diamond Award).

• Led a team of 15-30 employees in a call center environment.
• Taught employees on new processes or programs offered to customers. Conducted monthly meetings to discuss team goals and the methods to achieve those goals.
• Listened to live and recorded calls and established areas of improvement.
• Worked closely with each employee to achieve and exceed individual collections KPI's.
• Established clear expectations for employees, providing guidance when needed.
• Creatively developed various methods of motivation to uplift the team, resulting in higher production and collection numbers while breaking up the repetitiveness of the job.
• Administered all steps needed for the disciplinary process from initial write-ups to termination for due cause. Worked closely with HR department during these processes.
• Conducted and evaluated employees and determined raise amounts based on company pay scales, performance, and monthly results.
• Managed all staffing needs from time off requests to break and lunch schedules. Balanced the employee and company needs to achieve best results possible.