DENISE COOK

Polite and astute Customer Service Professional successful in applying strong communication, active listening and analytical problem-solving skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Self-motivated and true team player with outgoing, positive demeanor. Articulate, energetic and results-oriented with exemplary passion for developing relationships and establishing rapport with clients.

• Volunteered as Site Director, ActionS Inc., 01/01/2019, 12/31/2020, Planned and coordinated services for the elderly residents of Brazoria County
• Served as President, Brazoria County,Tx Head Start Board, 01/01/2017, 12/31/2018
• Served on the Brazoria County Head Start Board, Head Start School in Brazoria, Tx, 01/01/2016, 12/31/2017, as a Liason for the Head Start School in Brazoria, Tx

• CNA - Certified Nurse Assistant License - Feb 2006- Feb 2008

2020-2023 Served as Director on Brazoria Chamber Board of Directors

• Implemented and promoted Chamber's policies and objectives.
• Actively volunteered at numerous events held by the Chamber
• Reviewed and evaluated major programs designed to serve the membership and committees
• Collaborated with other board members to establish dues structure, approve structural organization and set the overall policy of the organization

2019-2020 Volunteered as Site Director for ActionS Inc.

• Planned and coordinate services for the elderly residents of Brazoria County.
• Upon Covid-19 outbreak, strategically coordinated revised methods of service in compliance with Covid-19 guidelines to ensure Organization's ability to continue outreach services for citizens of Brazoria County

2017- 2018 Served as President of Brazoria County Head Start Policy Council

• Collaborated with other council members ad program's management team to provide overall direction for the program

2016- 2017 Served as the Liaison between Brazoria County Head Start Policy Council and the Head Start School located in Brazoria, Tx.

• Engaged in an important leadership role in solving problems and making decisions for all children and families in the program
• Collaborated with other parents and staff to determine which areas the program can do more to better partner with families.
• Exchanged information between council and families to strengthen relationships, including family's well-being.
• Shared resources that matched family's goals, interests and needs.