Dakota DeCorah

• Managed a high-volume caseload of clients from diverse cultural and socioeconomic backgrounds, efficiently prioritizing tasks to meet both State and Tribal government requirements and deadlines.
• Facilitated prompt issue resolution by addressing client inquiries with empathy and professionalism, escalating complex concerns with team ensure timely and effective solutions.
• Enhanced benefit accuracy by meticulously reviewing financial data, reducing errors, and contributing to improved client trust and satisfaction.
• Delivered trauma-informed, compassionate support to clients navigating the income maintenance system, demonstrating a commitment to sensitive, client-centered care.
• Guided clients through complex application processes, ensuring all required documentation was complete and accurate, reducing application delays and improving access to benefits.
• Strengthened team collaboration by actively participating in meetings, sharing best practices, and providing peer support to colleagues facing challenging cases, fostering a supportive workplace culture.
• Coordinated with multidisciplinary teams to deliver comprehensive, culturally sensitive case management, addressing clients’ holistic needs and optimizing support services.
• Conducted detailed case reviews to identify potential fraud or abuse, using analytical skills to detect inconsistencies and ensure compliance with State and Tribal guidelines.
• Led collaborative problem-solving initiatives, supporting team members in root cause analysis for recurring issues and developing practical, long-term solutions to improve efficiency.
• Promoted effective cross-cultural communication within cross-functional teams, sharing expertise and advocating for culturally responsive approaches to enhance team cohesion and client outcomes.

Work with participants of CLIHTF (Chicago Low Income Housing Trust Fund) program to assess potential barriers, while maintaining stable housing and assist participants with achieving their goals. Utilize either mental health First Aid/crisis intervention/de-escalation training responding to crises or severe issues raised by participants. Practice motivational interviewing when working with participants regarding housing-related issues. Work with and maintain consistent communication with management, fellow staff/team members, property managers/landlords, and various community service providers. Demonstrate Inspiration Corporation's core values: Compassion, Humbleness, Self-Care, Teamwork, and Communication.

Responsible for monitoring and maintaining 2,000 volunteers in volunteer program at both sites and report to Chief Development Officer. Respond to inquiries or issues raised by volunteers and work with staff regarding volunteer-related issues, as well as negotiating and resolving conflicts. Work with management, fellow staff members, external groups, board of directors and volunteers and facilitate communication. Coordinated with development staff to develop and execute programs to convert volunteers and potential volunteers into donors. Develop strategies to streamline volunteer communications and minimize repetitive questions from prospective volunteers. Managed monthly
volunteer e-newsletter; provided information to Development Associate on volunteer updates for social media sites.

Provided support and worked with WQA (Williams Quality Administrator) and Williams Consent Decree team. Managed communication between clinical teams, administrative departments, and Department of Human Services/Department of Mental Health while developing and maintaining professional & efficient relationships. Adopt client-centered and trauma-informed services approached in interactions with clients.

Handled assignments for diverse departments and staff, monitored department budget(Grant/Non-Grant money), calendared community events, selected new vendors, partook and help assist in community meetings/events, monitored and handled department petty cash, assisted in renewing various dept. Grants, improve communication among departments/staff, assisted staff/customer with any administrative needs in a timely manner while maintaining a positive attitude.