Summary
Work History
Skills
Certification
References
Timeline
Generic

Deborah Eberhart

Glendale,AZ

Summary

Site Reliability Engineer with extensive experience at Early Warning Services LLC, specializing in incident management and cross-functional collaboration. Proficient in Linux administration, successfully implemented monitoring solutions that improved system reliability. Led training sessions to enhance team performance and committed to optimizing processes for operational efficiency.

Work History

Site Reliability Engineer

Early Warning Services LLC
Scottsdale, Arizona
03.2025 - Current
  • Collaborated with development teams to troubleshoot and resolve production issues effectively.
  • Developed documentation for operational procedures and system configurations.
  • Participated in after-hours on-call support rotation to ensure system availability.
  • Performed root cause analysis of production incidents, providing actionable recommendations.
  • Implemented monitoring solutions to enhance system reliability and performance.
  • Monitored critical infrastructure for performance and reliability issues.
  • Assisted in automation script development to streamline processes and reduce manual tasks.
  • Maintained infrastructure using cloud technologies and configuration management tools.

Production Reliability Engineer

Early Warning Services LLC
Scottsdale, Arizona
05.2022 - 03.2025
  • Created maintenance plans to optimize system performance and minimize downtime.
  • Conducted root cause analysis to identify equipment performance issues.
  • Facilitated training sessions on maintenance best practices and reliability standards.
  • Reviewed and updated reliability documentation for compliance with industry standards.
  • Supported Level 2 colleagues with technical guidance in troubleshooting techniques.
  • Developed training materials and onboarded new employees on products and procedures.
  • Identified process improvement opportunities to enhance operational efficiency.
  • Standardized bank onboarding through documentation and template creation.

Production Control Analyst III

Early Warning Services LLC
Scottsdale, Arizona
08.2016 - 05.2022
  • Streamlined operational processes by collaborating with cross-functional teams to enhance efficiency.
  • Utilized SQL for comprehensive research and reporting.
  • Monitored internal controls to ensure compliance with regulatory standards.
  • Facilitated staff training sessions on compliance procedures and best practices.
  • Prepared detailed reports for management, highlighting operational performance, trends, and variances.
  • Developed automated reporting capabilities in collaboration with IT personnel, reducing manual workload.
  • Identified process inefficiencies, proposing solutions to optimize flow and reduce costs.
  • Coverage for management as necessary to ensure workload SLAs were met

Sr. Systems Administrator

InsightGlobal
Scottsdale, AZ
02.2016 - 08.2016
  • Configured Nagios monitoring for efficient server oversight.
  • Developed scripts for routine systems administration.
  • Participated in production data merge from another company into Blood Systems, Inc environment

Systems Administrator

IntraEdge
Scottsdale, AZ
08.2015 - 12.2015
  • Executed VMware system cloning, V2V, and P2V processes for Windows servers.
  • Established new client setups and resolved errors in Symantec NetBackup.
  • Developed comprehensive DC and VM inventories for vCORE clients.

UNIX Engineer

APEX Systems (Wells Fargo Account)
Chandler, AZ
11.2014 - 08.2015
  • Led VAS to RSA Keon migration across enterprise, enhancing system integration.
  • Conducted system upgrades and patches to ensure operational efficiency and security.

Skills

  • Oracle knowledge
  • AppDynamics and Splunk proficiency
  • ServiceNow expertise
  • Shell scripting (Bash/Korn)
  • Linux and Unix administration
  • Microservices integration
  • Technical training and documentation
  • Problem solving
  • Incident management

Certification

  • AWS Certified Cloud Practitioner

References

References available upon request.

Timeline

Site Reliability Engineer

Early Warning Services LLC
03.2025 - Current

Production Reliability Engineer

Early Warning Services LLC
05.2022 - 03.2025

Production Control Analyst III

Early Warning Services LLC
08.2016 - 05.2022

Sr. Systems Administrator

InsightGlobal
02.2016 - 08.2016

Systems Administrator

IntraEdge
08.2015 - 12.2015

UNIX Engineer

APEX Systems (Wells Fargo Account)
11.2014 - 08.2015

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Deborah Eberhart