Collaborated with diverse teams nationwide to ensure seamless financial operations and strategic alignment
Generated and managed precise invoicing for SaaS agreements, meticulously applying applicable uplifts and discounts
Developed usage-based invoicing strategies for clinical trials, enhancing billing accuracy and efficiency
Expertly investigated and resolved intricate receivables challenges, optimizing cash flow
Oversaw and replenished billable hours, ensuring accurate financial tracking and reporting
Administered ACH and credit card transactions, and expertly reconciled executive-level credit accounts
Managed accounts payable processes, contributing to accurate financial documentation and reporting
Supported financial forecasting and system audits, enhancing fiscal accuracy and integrity
Addressed and resolved customer and vendor inquiries, serving as a key liaison for accounting matters
Led internal meetings to identify and implement process enhancements, driving operational efficiency
Orchestrated cross-departmental collaboration sessions to refine the client journey, elevating service quality
Spearheaded the organization-wide adoption of Salesforce for streamlined handling of internal requests and updates
Functioned as Contract Administrator, drafting addendums and securing necessary approvals and signatures
Billing Specialist
COMMISSIONS INC. / CINC
Remote, FL
01.2017 - 01.2022
Executed comprehensive daily and monthly account reconciliations for subscription accounts across the U.S
And Canada, encompassing invoice generation, payment adjustments, balance transfers, and asset management
Ensured excellence in contract implementation and renewal processes by serving as the Quality Control lead, maintaining high standards and consistency
Developed and established best practice guidelines for the contribution collection process to streamline operations and improve outcomes
Designed and implemented efficient onboarding and offboarding procedures for contributors, enhancing operational fluidity
Conducted thorough account analyses to ensure invoice accuracy and precise financial reporting
Interpreted compliance requirements to effectively determine cost-sharing eligibility and streamline decision-making
Managed chargebacks, electronic refunds, write-offs, and dispute processes, achieving a 95% reduction in chargebacks through diligent research and evidence collection for reversal requests
Customized manual preview invoices to meet specific compliance needs, enhancing billing precision
Acted as a vital liaison between clients and contributing partners, facilitating seamless communication and collaboration
Maintained proactive verbal and written communication to ensure clarity and transparency across all interactions
Boosted profitability by delivering detailed reconciliation reports to stakeholders at all organizational levels, supporting informed financial decision-making
A/R Manager
PSYCHIATRIC HEALTH PROFESSIONALS
Marietta, GA
01.2013 - 01.2017
Directed physician credentialing and attestation processes with Medicare, securing compliance and operational efficiency
Ensured unwavering compliance with all procedural and medical legislation requirements, safeguarding organizational integrity
Compiled detailed financial reports for providers, supporting accurate payroll and bonus distributions
Optimized the Accounts Receivable system for enhanced organization, executing seamless month-end and year-end closures
Streamlined comprehensive account management processes, including claims processing and client collections, to maximize operational effectiveness
Skillfully negotiated and sustained commercial insurance contracts, ensuring favorable terms and partnership longevity
Minimized claim rejections by conducting meticulous reviews of medical records, enhancing documentation accuracy and adherence to coding standards
Strengthened fraud prevention and boosted safety by implementing Department of Health best practices for verbal prescriptions and prior authorizations
Developed and instituted an administrative operations procedures manual, driving efficiency across organizational practices
Court Appointed Special Advocate (CASA)
CHEROKEE COUNTY
Canton, GA
01.2013
Served as a court-appointed advocate, championing the rights and well-being of children in foster care
Collaborated with DFACS caseworkers to meticulously gather and organize evidence, facilitating the reunification process for families
Composed detailed and persuasive testimonies to influence informed decisions in juvenile and family court proceedings
Maintained strict adherence to legal mandates, ensuring all actions and reports were compliant with court orders
Conducted comprehensive reviews of legal documents and court records, carried out home assessments, and held in-depth interviews with key figures in the children's lives
Delivered thorough written and oral presentations to the court, guaranteeing that the unique needs and interests of each child were prioritized and addressed within the foster care system
Administrative Assistant
EAR NOSE AND THROAT INSTITUTE
Austell, GA
01.2009 - 01.2012
Played a key role in the meticulous organization and management of documents and files, ensuring the secure handling of sensitive information
Composed and distributed office memos, facilitating clear communication and timely updates across the entire practice
Ensured the accuracy and confidentiality of patient information in strict compliance with HIPAA standards
Delivered outstanding client service by efficiently managing phone inquiries, scheduling appointments, and addressing patient needs
Minimized disputes by effectively advising patients on insurance benefits and coverage, and accurately processing charges
Legal Billing Specialist
Freeman, Mathis & Gary
Atlanta, GA
01.2021 - 01.2022
Guaranteed the accuracy and completeness of claims by overseeing correct coding and thorough documentation
Executed precise daily and weekly financial reconciliations, ensuring accurate balance and closure of accounts
Oversaw cash management operations, performing diligent daily cash entries and managing bank deposits
Handled office supply management, efficiently coordinating requests and placing orders to maintain operational readiness