Diana Prado
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, reliable and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and open to opportunities for advancement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food Server/Waitress
Sundance Bar and Grill
Las Vegas
03.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to coordinate meal preparation and service flow.
- Assisted in training new team members on menu offerings and service standards.
- Adapted quickly to changing demands during peak hours while maintaining quality service.
Customer Service Representative/Personal Banker
First Security Bank of Nevada
Las Vegas
04.2025 - 02.2026
- Assisted customers with account inquiries and transaction processing, ensuring compliance with banking regulations.
- Maintained cash drawer integrity through regular balancing and reconciliation practices. Vault manager processed with business clients weekly change orders.
- Educated customers on banking products and services, increasing awareness of available options, opened Business accounts as well as personal accounts.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
VIP Coordinator
The Venetian Hotel Resort Casino
Las Vegas, NV
07.2022 - 04.2025
- Coordinated VIP guest experiences, ensuring seamless service and personalized attention throughout their stay.
- Managed daily operations, ensuring compliance with safety and regulatory standards.
- Trained new staff on operational procedures and best practices for efficiency.
- Improved pit operations by effectively managing gaming chips and cash transactions.
- Ensured compliance with casino policies and procedures through diligent adherence to established guidelines.
- Collaborated with pit supervisors to accurately track player ratings, resulting in tailored promotions and incentives for guests.
Sales Representative
The Movado Watch Company
Las Vegas, NV
08.2023 - 10.2024
- Led team in achieving sales targets through effective customer engagement and product knowledge.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Teller
Aloha Pacific Credit Union
Las Vegas, NV
03.2022 - 07.2022
- Processed member transactions accurately and efficiently using credit union software systems.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Identified opportunities for process improvements, enhancing transaction speed and customer satisfaction.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Member Services Agent
Resortcom
Las Vegas
09.2021 - 03.2022
- Delivered exceptional customer service through effective communication and problem resolution.
- Managed member inquiries using CRM systems to ensure accurate account information.
- Coordinated membership renewals and processed transactions efficiently.
- Handled escalated calls with diplomacy and tact, diffusing tense situations while achieving satisfactory outcomes for both members and the organization.
Customer Service Representative
Homestreet Bank
Hilo, HI
06.2019 - 07.2021
- Assisted customers with account inquiries and provided information on banking products and services.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Assisted customers with compromised debit cards and issued new credentials.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Waitress/Bartender/Cashier
Kims at Hilo Muni
Hilo, HI
08.2015 - 07.2021
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Trained new team members on restaurant procedures and customer engagement techniques.
- Used cash registers and credit card machines to cash out customers.
- Checked guests' identification before serving alcoholic beverages.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Office Clerk/Administrative Clerk
Dodo Mortuary and Life Plan
Hilo, HI
08.2017 - 03.2020
- Managed daily correspondence and maintained organized filing systems to enhance operational efficiency.
- Processed documentation for life plans, ensuring compliance with regulatory requirements and accuracy.
- Assisted clients with inquiries, providing timely and accurate information regarding services offered.
- Coordinated scheduling for appointments and meetings, optimizing staff time and resource allocation.
Reservation Agent
Paradise Helicopters
Hilo, HI
01.2017 - 09.2017
- Managed customer inquiries and reservations to ensure seamless booking experience.
- Coordinated with flight operations to optimize scheduling and resource allocation.
- Processed payments and maintained accurate records of transactions and customer interactions.
- able to multitasking with listening skills while dispatching to pilots communications in timely manner and handling reservation duties.
Counterhelp Cashier
Hiros Place
Hilo, HI
08.2009 - 04.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Managed cash handling procedures, ensuring accurate cash drawer balances at shifts end.
- Collaborated with team members to ensure timely food preparation and delivery.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Waitress
Minos Restaurant
Hilo, HI
07.2006 - 12.2009
- Delivered exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Trained and mentored new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to streamline order preparation processes.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Keaau High School
Kea‘au, HINo Degree - Phlebotomist/ Clinical Lab Assitance
Hawaii Health Care Institute
Hilo, HI12-2010
Skills
- Fluent in Tagalog and Ilocano
- Customer service
- Data entry
- Relationship building
- Payment processing
- Cash handling and reconciliation
- Ability to handle fast paced environment
- Multi-task management
- Account management
- Highly responsible and reliable
Certification
- Phlebotomist, Hawaii Health Care Institute - 2010
Languages
Tagalog
Native or Bilingual
Ilocano
Native or Bilingual
Timeline
Customer Service Representative/Personal Banker
First Security Bank of Nevada
04.2025 - 02.2026
Food Server/Waitress
Sundance Bar and Grill
03.2024 - Current
Sales Representative
The Movado Watch Company
08.2023 - 10.2024
VIP Coordinator
The Venetian Hotel Resort Casino
07.2022 - 04.2025
Teller
Aloha Pacific Credit Union
03.2022 - 07.2022
Member Services Agent
Resortcom
09.2021 - 03.2022
Customer Service Representative
Homestreet Bank
06.2019 - 07.2021
Office Clerk/Administrative Clerk
Dodo Mortuary and Life Plan
08.2017 - 03.2020
Reservation Agent
Paradise Helicopters
01.2017 - 09.2017
Waitress/Bartender/Cashier
Kims at Hilo Muni
08.2015 - 07.2021
Counterhelp Cashier
Hiros Place
08.2009 - 04.2017
Waitress
Minos Restaurant
07.2006 - 12.2009
High School Diploma -
Keaau High School
No Degree - Phlebotomist/ Clinical Lab Assitance
Hawaii Health Care Institute