Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Denise Harrison

Cincinnati,OH

Summary

Resourceful and results focused professional with a track record of producing impactful results. Skilled in communication and problem solving, with the ability to contribute meaningfully both as a team member and independently.

Overview

25
25
years of professional experience

Work History

Customer Service Manager

Kroger
Cincinnati, OH
07.2021 - Current
  • Lead high-performing customer service teams in fast-paced environments.
  • Analyze customer feedback, and implement service improvements.
  • Resolve customers' complex issues with professionalism and empathy.
  • Coach, mentor, and motivate staff toward achieving customer excellence.
  • Balance company policies with customer satisfaction
  • Handles high-stress situations while maintaining composure and focus.
  • Foster strong collaboration by conveying information clearly and persuasively to employees and leadership.

Assistant Customer Service Manager

Kroger
Cincinnati, OH
02.2010 - 06.2021
  • Implemented procedures for handling customer complaints and feedback effectively.
  • Monitored service desk operations to maintain quality and efficiency standards.
  • Trained new employees on company policies, procedures, techniques and customer service standards.

Office Helper

Kroger
Cincinnati, OH
06.2008 - 02.2010
  • Supported cashiers during busy periods with customer transactions.
  • Processed returns and exchanges according to store policies.
  • Purchased, distributed and arranged supplies to meet routine operational needs.

Cashier

Kroger
Cincinnati, Ohio
01.2002 - 06.2008
  • Process customer transactions accurately and efficiently at the register.
  • Maintain cleanliness and organization of checkout areas throughout the shift.
  • Handle cash, credit, and debit transactions securely while ensuring compliance.

Front End Courtesy Clerk

Kroger
Cincinnati, Ohio
01.2001 - 01.2002
  • Performed miscellaneous duties such as bagging groceries or helping customers carry their orders out to their cars.

Education

High School Diploma -

Withrow High School
Cincinnati, OH
05-2005

Skills

  • Scheduling
  • Performance monitoring
  • Staff training
  • Effective communication
  • Problem solving
  • Coaching and mentoring
  • Analytical thinking
  • Time management
  • Conflict resolution
  • Process improvement
  • Adaptability in fast-paced environments
  • Empathy in leadership
  • Task prioritization
  • Problem resolution
  • Excellent communication
  • Self-Directed
  • Teamwork and collaboration

References

Brittany Weis

Caregiver Manager at TheKey

B.Weis09@gmail.com

513-886-8191

Ashley Rose

Store Leader at The Kroger Company

Ashley.Rose2@stores.kroger.com

513-265-2897

Kourtney Gray

Assistant Customer Service Manager at The Kroger Company

470-936-0601

Gray.Kourtney@gmail.com

References

References available upon request.

Timeline

Customer Service Manager

Kroger
07.2021 - Current

Assistant Customer Service Manager

Kroger
02.2010 - 06.2021

Office Helper

Kroger
06.2008 - 02.2010

Cashier

Kroger
01.2002 - 06.2008

Front End Courtesy Clerk

Kroger
01.2001 - 01.2002

High School Diploma -

Withrow High School

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