D. SITASIS
BA/PROMOTER
Doha
Summary
PROFESSIONAL SUMMERY :
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
7
7
Certifications
9
9
Languages
Work History
BA/Promoter
Pernod Ricard Gulf / Chivas, QATAR DUTY FREE, HAMAD INTERNATIONAL AIRPORT
DOHA
11.2021 - Current
- Responsible for Promoting different Articles of Pernod Ricard
- Interacting with International passenger on daily basis to generate Sales
- Meeting day to day sales requirement of brands
- Tracing sales figure and maintaining the MIS
- Merchandising the Product to get the best result out of it
- Promote sales by suggesting products to the Guest, providing Information and helping in choose the product
- Keep an eye on the products in the store and responsible for any pilferage in store
- Making the guest aware of any schemes, discount, and Promotional offers
- Maintaining the discipline and decorum of the store
- Managing the display of the products and taking care of Visual merchandising.
Sales Assistant
WH SMITH, FREE, HAMAD INTERNATIONAL AIRPORT
DOHA
12.2019 - 10.2021
- Welcoming and greeting all the guests who enters into our store
- Ascertaining the guest needs and wants
- Recommending and displaying items that match guest needs
- Accurately describing product features and benefits
- Ensuring high levels of Guest satisfaction through excellent Guest service
- Maintaining outstanding store condition and visual merchandising standards
- Maintaining a fully stocked store
- Managing point-of-sale processes
- Actively involving in the receiving of new shipments
- Keeping up to date with product information
- Actively Participating and helping inventory team for Monthly and Quarterly store inventory.
Brand Team Leader
Pernod Ricard India, NUANCE GROUP INDIA PVT LTD, International Airport
Bangalore
10.2017 - 11.2019
- Set clear team goals and Monthly Sales Targets
- Delegate tasks and sharing individual targets with team member
- Oversee day to day team’s performance
- Create a healthy and motivating work environment and atmosphere
- Develop a well-designed and motivating evaluation program
- Communicate with team about their performance
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members feedback and resolve any issues or conflicts
- Plan and organize team building activities
Brand Associate
Pernod Ricard India, NUANCE GROUP INDIA PVT LTD, International Airport
Bangalore
07.2013 - 09.2017
- Interacting with International passenger on daily basis to generate Sales
- Attending to walk-in Guests
- Meeting day to day sales requirement of brands
- Training New joiners on Liquors and beverages
- Promoting different Articles of Pernod Ricard
- Promote sales by suggesting products to the Guest, providing Information and helping in choose the product
- Participating and helping inventory team for quarterly store inventory
- Merchandising the Product to get the best result out of it
- Reporting to store manager.
Bar Tender
F&B Services, MUSE Bar, IRA Enterprises
Bangalore
02.2013 - 06.2013
- Welcoming guests personally within 30 – 45 seconds of their arrival
- Communicating with guests with enthusiasm and make them feel appreciated through displayed actions
- Working in collaboration with other bar staff to keep the bar area cleaned; and stick to company’s standards at all times
- Responsible for mixing and serving both alcoholic and non-alcoholic drinks for patrons of bar and dining room following standard recipes and procedures
- Receiving cash payment from guests and give them change when appropriate
- Arranging glasses and bottles to maintain an attractive display in agreement with bar standards
- Sterilizing and washing stemware when necessary
- Reaching out to guests and offer assistance to them before they request for it
- Placing current bar tabs in front of guests all the time
- Anticipating guest’s needs and follow the “Half-full” rule when offering another drink
- Endeavoring to know regular guests by names, occupations, and favorite drink
Bartender
F&B Services, Fish N Chips Hotels Pvt Ltd, KGA
Bangalore
01.2012 - 04.2013
Captain
B Services, Fish N Chips Hotels Pvt Ltd, KGA
Bangalore
01.2011 - 12.2011
- Fully responsible for any reservation
- Briefing 2 minutes before 15 Minutes opening hours (Lunch/Dinner)
- Making the sifting & duty roster for Asst
- Waiter, waiter & Sr
- Waiter
- Checking the daily attendance sheet of Asst
- Waiter, Waiter & Senior Waiter/ waitress
- Checking daily necessary papers for Asst
- Waiter/ waitress, waiter & Sr
- Waiter/waitress
- Making weekly broken list
- Checking personal hygiene, K.O.T & B.O.T, Punctuality, Guests dealing, courtesy, behavior, performance of service etc.
Trainee Captain
F&B Services, Swadeshi Catering Services
Bangalore
01.2010 - 12.2010
- Responsible for operating F&B outlets assigned
- Role & Responsibilities Monitoring & ensuring F & B service operations are running smoothly
- Organizing duty roster of service staff
- Cost control, inventory, Training Maintaining SOP for quality
- Introducing innovative ideas for generating targeted sale Guest interaction, menu planning
- Addressing guest requirement and reaching to them.
Trainee Steward
Steward – F&B Services, Swadeshi Catering Services, KGA, F&B Services
Bangalore
07.2009 - 12.2009
Trainee Steward
Hotel Taj Vivanta, F&B Services
Bangalore
05.2009 - 07.2009
Hotel Royal Orchid
Bangalore
01.2009 - 04.2009
- BARTENDING & MOLECULAR MIXOLOGY, BAR SQUARE (ACADEMY OF BARTENDING), BANGALORE, WFA, 2013
Education
GED -
Indo American School Of Tourism
Visakhapattanam, India 01.2008 - 01.2009
INTERMIDEATE -
K.M.SC, COLLEGE, GPHS
High School Diploma -
GPHS
GP,India 04.2001 -
Skills
MS OFFICESOFT SKILLSTime managementTeamworkLeadership
Strong Customer Service and interpersonal Skills
Proactive approach to selling
Time management and multitaskingDealing with issues in a proactive and timely mannerEnglish, Hindi, Telugu, Tamil, Kannada, Bengali, OdiyaRelationship building and management
Confident, Integrity-Oriented pleasant and approachable
Behave in a polite and professional manner while on duty and show highest regards all customers
Merchandising and Brand specific training
Accomplishments
- Received Mountain Movers award at Bangalore international airport, NGIPL (A Dufry Company)
- Nominated for Train the new Joiner’s in Buddy program at Bangalore international airport, NGIPL (A Dufry Company)
- Nominated for Train the freshers about Basic knowledge of various Liquor brands at Bangalore international airport, NGIPL (A Dufry Company)
Additional Information
CERTIFICAIONS & TRAINGS
- PERSONALITY DEVELOPEMENT ANG GROOMING
- CUSTOMER SERVICE EXCELLENCE
- MERCHANDISING & VISUAL MERCHANDISING
- SAFETY AND SECURITY
- PERNOD RICARD BRAND TRAINING
- AMERICAN WHISKEY APPRECIATION & MIXOLOGY SEMINAR
- JACK DANIEL’S JACK MASTER CLASS
- DIAGEO BRAND AMBASSADOR TRAING
- CIGAR EDUCAION PROGRAM
- MOET HENNESSY PORTFOLIO TRAINING
HONOURS AND REWARDS
- Rewarded for the Best selling Skills award across middle east at the Pernod Ricard Global Travel Retail BA's Conference In Colombo,Srilanka.
- Recognized for highest TPC sales in the wall of fame WHS, QDF.
- Shortlisted among top 50 entries at TRRAIN Retail award (Trust for retailors and retail associates of INDIA).
- Rewarded twice with Make the difference award at Bangalore international airport, NGIPL (A Dufry Company).
- Rewarded twice with Shining Star Award at Bangalore international airport, NGIPL (A Dufry Company).
- Rewarded Mountain Movers award at Bangalore international airport, NGIPL (A Dufry Company).
- Nominated for Train the new Joiner’s in Buddy program at Bangalore international airport, NGIPL (A Dufry Company).
- Nominated for Train the freshers about Basic knowledge of various Liquor brands at Bangalore international airport, NGIPL (A Dufry Company).
Certification
Certified In Professional Bar Tending at Bar Square, Academy of Bar tending ,Bengaluru, India
Timeline
BA/Promoter
Pernod Ricard Gulf / Chivas, QATAR DUTY FREE, HAMAD INTERNATIONAL AIRPORT
11.2021 - Current
Sales Assistant
WH SMITH, FREE, HAMAD INTERNATIONAL AIRPORT
12.2019 - 10.2021
Brand Team Leader
Pernod Ricard India, NUANCE GROUP INDIA PVT LTD, International Airport
10.2017 - 11.2019
Friends of Jack Master class Training - 14th Apr,2014
04-2016
Diageo Brand Training - 29th Sept,2015
09-2015
American whiskey Appreciation & Mixology Training - 20th Apr,2015
04-2015
Cigar Education Program Training - 10th Mar,2015
03-2015
Moet Hennessy Training - 9th Jan,2015
01-2015
Brand Associate
Pernod Ricard India, NUANCE GROUP INDIA PVT LTD, International Airport
07.2013 - 09.2017
Certified In Professional Bar Tending at Bar Square, Academy of Bar tending ,Bengaluru, India
03-2013
Certified in Basic Molecular Mixology Training at Bar Square, Academy of BarTending, Bengaluru,India
03-2013
Bar Tender
F&B Services, MUSE Bar, IRA Enterprises
02.2013 - 06.2013
Bartender
F&B Services, Fish N Chips Hotels Pvt Ltd, KGA
01.2012 - 04.2013
Captain
B Services, Fish N Chips Hotels Pvt Ltd, KGA
01.2011 - 12.2011
Trainee Captain
F&B Services, Swadeshi Catering Services
01.2010 - 12.2010
Trainee Steward
Steward – F&B Services, Swadeshi Catering Services, KGA, F&B Services
07.2009 - 12.2009
Trainee Steward
Hotel Taj Vivanta, F&B Services
05.2009 - 07.2009
Hotel Royal Orchid
01.2009 - 04.2009
GED -
Indo American School Of Tourism
01.2008 - 01.2009
High School Diploma -
GPHS
04.2001 -
INTERMIDEATE -
K.M.SC, COLLEGE, GPHS