Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

David Slattery

Bensenville

Summary

Dynamic IT and technical support specialist with a robust foundation in troubleshooting, customer service, and technology application across diverse industries. Proven ability to resolve technical issues efficiently, support end users, and deliver effective training in both individual and group settings. Actively pursuing an IT degree while obtaining integrated certifications in CompTIA, AWS, ITIL, and Linux. Eager to leverage strong problem-solving capabilities and exceptional communication skills in a Help Desk Technician I role to enhance user experiences and drive operational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

TNP Driver

Lyft & Uber
01.2018 - Current
  • Delivered customer-facing service to thousands of clients, maintaining a consistent 5-star rating
  • Utilized multiple mobile applications daily to manage navigation, communication, and troubleshooting
  • Resolved technical and logistical issues on the spot, ensuring reliable service
  • Demonstrated multitasking, problem-solving, and technology use while managing 200–350 miles per day

Special Education Teacher Assistant / Program Assistant

Proviso Academy for Exceptional Children
05.2016 - 06.2019
  • Supported teachers in delivering lessons and technology-based activities to students
  • Assisted with device setup and troubleshooting for classroom learning tools
  • Trained and guided students in using computers and educational applications

Store Associate (Cashier & Customer Service)

Dollar General
01.2013 - 01.2016
  • Assisted customers with purchases and provided front-line service in a fast-paced environment
  • Operated registers, handled transactions accurately, and resolved customer inquiries
  • Troubleshot point-of-sale systems and supported customers with technical issues

Sales Associate (Product Demonstrator)

Elite Marketing Interactions
02.2011 - 01.2013
  • Provided product information and answered technical questions
  • Prepared food and meal demonstrations using ovens, grills, and microwaves

Education

Bachelor of Science - CompTIA: A+, Network+, Security+, Project+, IT Operations Specialist, Secure Infrastructure Specialist, Amazon AWS Cloud Practitioner, ITIL 4 Foundation Certification, Linux Professional Institute (LPI) Linux Essentials

Western Governors University, Salt Lake City, UT
04-2026

Studies in English & Computer Information Systems - undefined

Morton Community College, Cicero, IL
01.2006

High School Diploma - undefined

J. Sterling Morton High School, Berwyn, IL
01.2003

Skills

  • Technical troubleshooting expertise
  • Operating system installation & configuration
  • Networking basics (Wi-Fi & connectivity troubleshooting)
  • Mobile/desktop applications support
  • Data entry & system management
  • Customer support and user training

Certification

  • Bloodborne Pathogens Safety (Red Cross)
  • Severe Bleeding, First Aid, CPR, and Rescue Breathing (Red Cross)

Languages

Spanish
Limited Working

Timeline

TNP Driver - Lyft & Uber
01.2018 - Current
Special Education Teacher Assistant / Program Assistant - Proviso Academy for Exceptional Children
05.2016 - 06.2019
Store Associate (Cashier & Customer Service) - Dollar General
01.2013 - 01.2016
Sales Associate (Product Demonstrator) - Elite Marketing Interactions
02.2011 - 01.2013
Morton Community College - Studies in English & Computer Information Systems,
J. Sterling Morton High School - High School Diploma,
Western Governors University - Bachelor of Science, CompTIA: A+, Network+, Security+, Project+, IT Operations Specialist, Secure Infrastructure Specialist, Amazon AWS Cloud Practitioner, ITIL 4 Foundation Certification, Linux Professional Institute (LPI) Linux Essentials

Similar Profiles

CREATE PROFILE
David Slattery