Work History
Education
Skills
Certification
Work Preference
Timeline
BusinessAnalyst

Daniel D Vela-Murphy

Bellingham,WA

Work History

Continuous Improvement Consultatnt

Self Employed
02.2024 - Current
  • Liaised with customers, management, and sales teams to better understand customer needs and develop appropriate solutions.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Inside Sales Representative

Kona Bikes, USA
06.2023 - Current
  • Hosted workshops with key accounts to develop an outstanding B2B experience for Kona’s national network of 1,000+ independent bike dealers
  • Generated an onboarding rubric including operator standard work and product education for Kona’s newly-recruited national sales team
  • Facilitated kaizen events with the distribution center to identify waste and improve staff experience
  • Produced proposals for executive leadership to enhance the fledgling D2C business unit to ensure a superior customer experience
  • Generated recommendations for the sales team to standardize communications with a focus upon inventory status.

Project Manager, Clinical Quality Improvement

PeaceHealth St Joseph Medical Center
08.2016 - 04.2023
  • Successfully led cross-functional teams to develop and deploy Lean-based clinical quality improvement initiatives to improve patient/staff safety, and improve operational efficiency
  • Cultivated partnerships with external stakeholders through representation on the public-facing Patient-Family Advisory Council
  • Led post-event Root Cause Analyses in collaboration with the Patient Safety Officer
  • Responsible for the development and deployment of communication processes and Tableau-based KPI trackers for improvement initiatives
  • Achieved Certification as a Healthcare Quality Professional (CPHQ) in 2018.

Production Engineer & Logistics Specialist

EVO.com
10.2015 - 07.2016
  • Developed and deployed a ground-up direct-to-consumer (D2C) outdoor equipment business unit for a large Seattle-based online retailer
  • Established a sustainable interdepartmental workflow integrated with IT, marketing, purchasing, shipping, and numerous outside vendors
  • Consistently exceeded business growth and customer service targets through exceptional customer service and communications practices.

Project Manager, Center for Leadership & Strategic Thinking

University of Washington Foster School of Business
04.2014 - 07.2015
  • Coordinated the execution of a leadership education program for healthcare professionals
  • Developed a comprehensive resource management plan for the Center’s core activities.

Fiscal Specialist, Regional Biopsy Consulting Service

University of Washington School of Dentistry
03.2010 - 09.2013
  • Pioneered efforts to expedite biopsy processing and subsequent pathology report distribution and subsequently recognized as a UW Distinguished Staff Member following rollout of these patient-centric innovations
  • Oversaw claims processing for the Oral Pathology Lab Service, and consistently outperformed all departments in claims adjudication
  • Cultivated an active professional network of oral surgery and dental practices through stewardship of a monthly newsletter.

Clinic Manager and Dental Assistant

University of Washington School of Dentistry
04.2009 - 02.2010
  • Operational management of a mobile dental service delivering care to 700+ Medicaid-dependent seniors in public housing across a tri-county area
  • Enhanced the abilities of the clinic through active program development including acquisition of cutting-edge x-ray technology and modern mobile sterilization equipment.

Education

MBA - Healthcare Administration

Oregon Health & Science University
01.2016

Bachelor of Arts - Sociology & Criminology

University of Washington
01.1998

Skills

  • Operations Management
  • Sales Strategy Development
  • Customer Needs Assessment
  • Relationship Building with Key Influencers
  • Failure Analysis
  • Cross-Functional Team Leadership
  • Process Improvement (Lean)
  • Data-Driven Decision Making (Tableau)
  • Operations Analysis
  • Continuous Improvement
  • Client Requirements Assessment
  • Performance Tracking

Certification

Certified Professional in Healthcare Quality

Work Preference

Work Type

Full Time

Location Preference

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time off4-day work week

Timeline

Continuous Improvement Consultatnt

Self Employed
02.2024 - Current

Inside Sales Representative

Kona Bikes, USA
06.2023 - Current

Project Manager, Clinical Quality Improvement

PeaceHealth St Joseph Medical Center
08.2016 - 04.2023

Production Engineer & Logistics Specialist

EVO.com
10.2015 - 07.2016

Project Manager, Center for Leadership & Strategic Thinking

University of Washington Foster School of Business
04.2014 - 07.2015

Fiscal Specialist, Regional Biopsy Consulting Service

University of Washington School of Dentistry
03.2010 - 09.2013

Clinic Manager and Dental Assistant

University of Washington School of Dentistry
04.2009 - 02.2010

MBA - Healthcare Administration

Oregon Health & Science University

Bachelor of Arts - Sociology & Criminology

University of Washington

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Daniel D Vela-Murphy