Dalton Wilson

The Colony,TX

Summary

Results-oriented professional with a background in IT, offering expertise in technical support and troubleshooting. Proven ability to communicate effectively and manage tasks efficiently in dynamic environments.

Overview

years of professional experience

Work History

Cleanup Associate/Technical Support

In-N-Out

01.2018 - 07.2021

Implemented rigorous sanitation practices, including overseeing floor maintenance, efficient trash disposal, hydro spraying mats, and ensuring cleanliness around fryers to maintain a pristine store environment
Collaborated with team members to optimize cleanup coordination, uphold In-N-Out's elevated cleanliness standards, and enhance the overall customer experience
Managed and operated POS systems, ensuring accurate transactions, acting as a liaison between the store and corporate IT for issue resolution, conducting orientation sessions for new employees, and providing first-level technical support with strong problem-solving skills.

Order Fulfillment Specialist/Technical Support

Pittman Plumbing Supply

06.2014 - 10.2017

Contributed to efficient inventory management by maintaining accurate stock records and schedules, streamlining the receiving process by dividing cargo received by account number and intended location, and optimizing order fulfillment by picking products for specific routes according to pick sheets
Technical Support: Provided basic IT support for warehouse systems and devices, troubleshooting common issues and liaising with the central IT team for more complex problems
Device Setup: Assisted in setting up and configuring handheld scanners, computers, and other devices used in warehouse operations
Data Management: Regularly backed up warehouse data and ensured that software was consistently updated.

Education

High School Diploma -

Creekview High School

Carrollton, TX

01.2017

Skills

Certifications:

-CompTIA A (Expected completion: March 2024)

-CompTIA IT Fundamentals (Expired)

Strong technical troubleshooting and problem-solving capabilities

Proficient in POS system operations and support
Excellent verbal communication, with the ability to convey technical concepts to non-technical users
Proactive and self-motivated, with a continuous commitment to expanding knowledge
Efficient project management and organizational abilities

Timeline