Summary
Overview
Work History
Education
Skills
Home healthcare for parents past several years
Work Availability
Quote
Timeline
AccountManager

Darryl Williams

Athens,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in several industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent sales experience brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.

Overview

23
23
years of professional experience

Work History

Certified Home Inspector

A.C.E., Inspections
Athens, TX
08.2016 - 09.2020
  • Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
  • Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
  • Commented on functionality and condition of HVAC components.
  • Reported on wear and tear and general functionality of roofing, estimating remaining life and recording any noted leaks, missing shingles or other structural or functional deficiencies.
  • Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
  • Made and submitted reports detailing finding and any actions taken.

Independent Insurance Adjuster

Various Companies
Arlington, TX
06.2004 - 11.2007
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed field inspections and coordinated all insurance claim audits.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Investigated and assessed damage to property and reviewed property damage estimates.

Project Manager

A.C.E.S., Inc.
Arlington, TX
02.1998 - 02.2004
  • Supervised contractor work processes and adherence to project schedule.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Resolved issues between employees and customers using company policies.
  • Managed site development with assistance from civil engineers and complied with city and county ordinances.
  • Scheduled vendor and service companies for various types of operations.
  • Maintained heavy equipment, tools and machinery.
  • Attended all on-site meetings with subcontractors and clients per month.
  • Read plans and blueprints and communicated to workers.
  • Interviewed, hired and trained new workers.
  • Planned, coordinated and managed operations and field safety programs for building construction, and infrastructure and public works projects.
  • Reined in project costs while meeting key milestones.
  • Developed and initiated projects, managed costs, and monitored performance.

Store Manager

Express Signs Plus
Arlington, TX
04.1997 - 09.1999
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Hotel Manager

Harvey Hotels
Irving, TX
07.1993 - 03.1995
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Provided exceptional service and assistance to guests upon check-in.
  • Streamlined inventory process, budgets, and procurement strategies, leading to 2.3% bottom-line improvement.
  • Provided services efficiently and with high level of accuracy.
  • Oversaw night operations of approx. 100 employees, 10 managers and staff. Handled all emergency operations that arose.
  • Coordinated staffing in areas lacking and helped in some areas if needed.
  • 540 employees, 612 rooms, 2 restaurants, room service, lounge and 50k sq. ft of banquet space.

Various Accounting Manager Positions

Harvey Hotel DFW
Irving, TX
03.1988 - 08.1993
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Bolstered revenues by creating codes for accounting tasks, cost estimation and revenue generation.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.

Education

BBA - Accounting And Finance

The University of Texas At Arlington
Arlington, TX

Skills

  • Staff Management
  • Project Management
  • Business administration
  • Financial Management
  • Business planning
  • Policies and procedures
  • Mathematical calculations
  • Operations management
  • Sales and marketing

Home healthcare for parents past several years

It comes to everyone sometime, but the passion for my Father to not suffer indignity for his last years while undergoing chemotherapy before succumbing to his disease. Helped keep them going and motivated to keep living. He went on for 6 years...they had given him only 1-2 at the start. My stepmother then became ill afterwards with an inoperable brain cancer tumor - stage 3. She had memory, balance, and motor skill. I helped to manage the care team, cooked, cleaning, driving, finances, and anything else needed for the 1.5 years of her recovering of the stroke.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Certified Home Inspector

A.C.E., Inspections
08.2016 - 09.2020

Independent Insurance Adjuster

Various Companies
06.2004 - 11.2007

Project Manager

A.C.E.S., Inc.
02.1998 - 02.2004

Store Manager

Express Signs Plus
04.1997 - 09.1999

Assistant Hotel Manager

Harvey Hotels
07.1993 - 03.1995

Various Accounting Manager Positions

Harvey Hotel DFW
03.1988 - 08.1993

BBA - Accounting And Finance

The University of Texas At Arlington
Darryl Williams