Elise Brittain
Sebastian,FL
Summary
Organization Advocate and Representative bringing strong background in customer service. First-line resource in identifying member needs, working to facilitate internal organization and offering solutions to workplace issues. Advertise and inform members of participation in meetings and events that promote group objectives.
Overview
8
8
years of professional experience
Work History
CustomerCare Representative
AmeriSave Mortgage Corporation
Sebastian, FL
08.2020 - 03.2022
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Provided basic technical support resolving issues for clients on variety of company products.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Monitored service capabilities and collaborated cross-functionally to meet needs and resolve escalated issues.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Administrative Specialist
The Citadel
Charleston, SC
11.2017 - 07.2020
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Handled client correspondence and tracked records to foster office efficiency.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
911 Telecommunications Specialist
Charleston County Consolidated Dispatch
Charleston, SC
01.2017 - 10.2017
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Associate
Harris Teeter
Charleston, SC
04.2013 - 03.2014
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Executes excellent sales floor merchandising and selling.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Teller
Wachovia
Davidson, NC
01.2009 - 09.2010
- Educated customers on use of banking website and mobile apps
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
Education
No Degree -
University of North Carolina At Charlotte
Charlotte, NCHigh School Diploma -
Brussels American High School
Brussels, Belgium06.2006
Skills
- Business growth and retention
- Performance improvement
- Staff Training
- Client Service
- Records management
- Problem solving strength
- Customer Relations
Timeline
CustomerCare Representative
AmeriSave Mortgage Corporation
08.2020 - 03.2022
Administrative Specialist
The Citadel
11.2017 - 07.2020
911 Telecommunications Specialist
Charleston County Consolidated Dispatch
01.2017 - 10.2017
Customer Service Associate
Harris Teeter
04.2013 - 03.2014
Teller
Wachovia
01.2009 - 09.2010
No Degree -
University of North Carolina At Charlotte
High School Diploma -
Brussels American High School
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