Tabatha Sanders
Red Oak,TX
Summary
Results-driven professional with a solid background in customer service and call center operations. Skilled in CRM systems and issue resolution, consistently improving patient experiences and service flow in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Allina Health
Minneapolis, MN
01.2021 - Current
- Handle high-volume inbound calls, assisting patients with scheduling, referrals, and general inquiries
- Coordinate communication between patients and healthcare providers to ensure timely service
- Accurately document interactions across multiple systems while maintaining HIPAA compliance
- Resolve issues efficiently, improving patient satisfaction and service flow
Customer Care Representative
Comcast
Minneapolis, MN
03.2019 - 09.2021
- Assisted customers with billing, service issues, and account updates
- Resolved complaints to improve customer retention and satisfaction
- Navigated multiple systems to manage accounts and troubleshoot concerns
- Consistently met call center performance and productivity metrics
Call Center Agent
Iqor
Minneapolis, MN
08.2018 - 11.2019
- Conducted outbound calls to arrange payment solutions and resolve accounts
- Negotiated payment plans while maintaining professionalism and compliance
- Maintained accurate records of customer interactions and financial agreements
Education
High School Diploma -
Skyline Magnet
Dallas, TXSkills
- Customer Service
- Call Center Operations
- Conflict Resolution
- CRM Systems
- Data Entry
- HIPAA Compliance
- Communication
- Multitasking
- Microsoft Office
Timeline
Customer Care Representative
Allina Health
01.2021 - Current
Customer Care Representative
Comcast
03.2019 - 09.2021
Call Center Agent
Iqor
08.2018 - 11.2019
High School Diploma -
Skyline Magnet