Justin Durbin

*Given counteroffer to return as guest love scores plummeted and overall management was not to ownership standards.

*Responsible for payroll, sales, and revenue management.

*Ensured that all staff are properly trained. All new hires will receive a property tour, watch IHG and Opera training videos, and then given access to train at the desk once all preliminary items are completed.

*Worked directly with hotel ownership, communicating needs for the property as well as presenting an overall forecast for future business, comparing YOY performance.

*Responsible for creating budgets, and always worked my hardest to achieve optimal top line revenue.

*Brought the property out of IHG QA cures, as well as brought overall guest love from the 70s to 90s and best in region for early 2024.

*Managed all bottom line expenses, coded all respective invoices and documented in daily reports for the corporate office.

*Empowered team and leadership as they suffered from multiple leadership changes and needed guidance.

*Effectively worked with Regional Director of sales to capture as much business as possible.

*Managed all aspects of hotel operations.

*Managed all revenue, room blocks and general hotel sales.

*Responsible for labor control, and maximized all bottom line expenses.

*Empowered all staff, and drove them to increase guest love scores staying very competitive in the region.

*All QA inspections,enrollments, and staff training were effectively managed.