Joy Rodeman
Winter Haven,FL
Summary
Dedicated and service-focused General Manager with a commitment to providing exceptional customer experiences that foster loyalty and drive repeat business. Skilled in efficiently allocating resources to meet operational demands and ensure optimal performance. Sales leader with a keen sense of judgment, strong planning abilities, and excellent interpersonal communication skills.
Overview
21
21
years of professional experience
Work History
General Manager
Thorntons
08.2019 - Current
- The General Manager (GM) of a Thorntons’ Convenience Store is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience
- The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and Thorntons’ Core Values
- The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.
Store Manager
Circle K
09.2014 - 07.2019
- I was promoted from Senior Assistant Manager to Store Manager in September of 2014
- LEADERSHIP: Recruit, hire, retain and train positive, enthusiastic employees, ensuring excellent customer service
- Develop, manage and assign tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards
- Establish periodic on-going communication meetings with all store employees and the Market Manager regarding safety, employment issues, etc
- Day to day supervision of employees assigned to the store.
Senior Assistant Manager
Circle K
11.2012 - 09.2014
- I was promoted to Lead Customer Service representative in September 2013 then promoted to Senior Assistant Manager in February of 2014
- Responsible for assisting the manager with the day to day operational running of the store and charge of dealing with any customer queries, and managing stock levels etc.
- Handling POS system
- Perform managerial duties in the absence of manager
- Supporting and advising staff when they approach difficulty
- Assist with paperwork, cost control, and inventory
- Report staff hours to payroll
- Formulate schedules according to store needs
- Proficient in stocking and rotating retail items
- Resolve customer complaints
- Delegate work and give tasks to individuals.
Owner/Manager/cleaner
A Joy to Clean
01.2004 - 08.2010
- Meet with customers, assess their needs, and create a work order
- Ensured appropriate maintenance of all housekeeping equipment and tools
- Clean rooms, bathrooms, kitchens, and hallways
- Vacuum and wash carpets
- Ensure quality and customer satisfaction
- Maintain housekeeping budget.
Education
H.S. Diploma -
East Bay High School
Ruskin, FLSkills
- Problem solving
- Highly skilled in using POS (Point of Sales) touch screen register and handling cash
- Able to maintain health and safety standards
- Proficient in identifying and resolving stock deficiencies
- Assisting in the recruitment, training and development of staff
- Strong ability to drive service and sales
- Prioritizing and delegating tasks
- Maintaining a professional relationship with vendors and checking off and signing invoices on a daily basis
- Able to work under pressure and meet targets
- Ability to handle emergency situations as they rise and follow procedures
References
Available Upon Request
Timeline
General Manager
Thorntons
08.2019 - Current
Store Manager
Circle K
09.2014 - 07.2019
Senior Assistant Manager
Circle K
11.2012 - 09.2014
Owner/Manager/cleaner
A Joy to Clean
01.2004 - 08.2010
H.S. Diploma -
East Bay High School
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