Karen Gomez
Phoenix,AZ
Be quick but don’t hurry.
John Wooden
Summary
Motivated Sales professional with proven administrative experience. A hall of fame work ethic. Experience in consultative sales, lead generation, customer loyalty, contract negotiation & management. Thrives in a metrics-driven environment. Organized and detail-oriented in scheduling appointments and researching potential clients. Frequently praised as proactive by peers, can be relied upon to help your team achieve its goals.
Overview
14
14
years of professional experience
Work History
Sales Development Representative
Elavon - Subsidiary of U.S. - Bancorp
02.2020 - 05.2023
- Engaged and qualified inbound and outbound leads to create pipeline for Account Executives.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
- Entered leads into CRM tools (Salesforce, hubspot)
- Managed over 100 calls per day, sent daily email campaigns, managed online chat.
- Educated customers on software and credit card processing rates.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
Retail Sales Specialist
Verizon
10.2018 - 02.2020
- Actively listened to customers, provided wireless solutions that simplified lifestyle.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Conducted weekly calls to prospect small businesses.
- Solved billing and ordering problems, independently resolving 95% of issues.
Sales Consultant Representative
AT&T
12.2014 - 09.2018
- Ranked Top 5% sales rep (consistently)
- Managed customer accounts, secured customer satisfaction and repeat business
- Personalized and built value with customers for more personable experience
- Resolved service, pricing and technical problems for customers by asking clear and specific questions
- Maintained proper composure in stressful situations involving customers
- Trained and mentored new sales representatives.
Reservation Sales Agent
Grand Del Mar Hotel
06.2014 - 12.2014
- Managed all web related reservations and inquiries.
- Sold room upgrades and villa long term rentals.
- Trained by Forbes and delivered once-in-lifetime experience.
- Kept current on all promotions and marketing programs.
Loss Prevention Specialist
Terranea Resort and Spa
06.2009 - 04.2014
- employee of year award in 2010
- Patrolled property by foot and golf cart to ensure safety and security of associates and patrons of resort
- Monitored CCTV, managed visitors/vendors
- Escorted diplomats, celebrities, and corporate leaders
- Prepared reports for employee and guest injuries and regarding property loss.
Education
High School Diploma -
01.2007
Skills
- Contract negotiation
- Lead Qualification
- Market research
- Excellent communicator (bilingual in Spanish)
- Customer Relationship Management
- CRM (Salesforce)
- Experience with Microsoft 365 Suite
- Relationship Development
- Time management
- SaaS
Timeline
Sales Development Representative - Elavon - Subsidiary of U.S. - Bancorp
02.2020 - 05.2023
Retail Sales Specialist - Verizon
10.2018 - 02.2020
Sales Consultant Representative - AT&T
12.2014 - 09.2018
Reservation Sales Agent - Grand Del Mar Hotel
06.2014 - 12.2014
Loss Prevention Specialist - Terranea Resort and Spa
06.2009 - 04.2014
Academy For Recording Arts - High School Diploma,
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